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Customer Care Executive

3 weeks ago

Thoraipakkam Chennai Tamil Nadu, India NTECH IT SOLUTIONS PRIVATE LIMITED Full time

**Role: Customer Care Executive**

**Type: Fulltime**

**Location: Thoraipakkam, Chennai**

**Skills required**

Outbound/Inbound

Good communication skills in /English /Tamil

**Specific Responsibilities:

- **
- Handle calling for Member service.
- Identify and assess Members’ needs to achieve satisfaction.
- Build sustainable relationships and trust with member accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle member complaints, provide appropriate solutions and alternatives within the time limits
- Conduct follow-ups to ensure complete resolution of issues.
- Keep records of Member interactions and process customer account

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹390,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Current CTC and Notice Period?
- How far Thoraipakkam, Chennai from your location?

**Experience**:

- Voice Process: 1 year (required)

Work Location: In person