CRM Coordinator

6 days ago


Chandigarh Chandigarh, India Sahir Web Solutions Full time

We're looking for a **CRM Coordinator** to leverage data-driven insights and enhance customer relationships. CRM Coordinators collaborate closely with different teams to uphold and enhance the organization’s CRM system. They oversee data management, system administration, user training, and reporting. The position demands technical expertise, business understanding, and excellent communication skills to effectively connect technology with business users.

**Shift**:Night Shift

**Key Responsibilities**
- Data Management: Ensure data integrity within the CRM system by implementing and maintaining data quality standards, performing regular audits, and overseeing data cleansing initiatives.
- System Administration: Manage user accounts, security roles, and access permissions. Configure and customize CRM features to meet business needs and improve user experience.
- Training and Support: Develop and deliver training programs for CRM users across the organization. Provide ongoing support and troubleshooting for CRM-related issues.
- Process Optimization: Using CRM capabilities, identify opportunities to streamline business processes. Implement automation and workflow solutions to increase efficiency.
- Reporting and Analytics: Create and maintain reports and dashboards to provide actionable insights to various stakeholders. Analyze CRM data to identify trends and opportunities for improvement.
- Cross-functional Collaboration: Work closely with sales, marketing, and customer service teams to understand their CRM needs and ensure the system supports their objectives.
- System Integration: Coordinate with IT and other departments to integrate CRM with other business systems, ensuring seamless data flow across the organization.

**Qualification**:

- Must be an MBA
- 3-4 years of experience in CRM management or data analysis
- Proven experience with CRM software and data management
- Strong understanding of data analysis and reporting

Pay: ₹150,000.00 - ₹200,000.00 per month

Schedule:

- Night shift

**Experience**:

- CRM software: 3 years (required)

Shift availability:

- Night Shift (required)

Work Location: In person


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