Customer Coordination Executive

2 days ago

Chandigarh Chandigarh, India Sunsoft eRP Solutions Pvt Ltd. Full time

**Role Overview**:
We are looking for a proactive and customer-centric **Customer Coordination Executive** to manage inbound inquiries, guide customers through the rental process, and ensure smooth coordination across teams. The role is key in building long-term customer relationships and supporting enterprise-level interactions with accurate data handling, effective communication, and a problem-solving approach.

**Key Responsibilities**:

- **Inbound Call Handling**: Attend customer calls and guide them on placing online rental orders as per the SOP.
- **Customer Education**: Brief customers about the rental process, documentation, verification, and delivery timelines.
- **Enterprise Lead Understanding**: Understand the requirement of enterprise clients and help the internal team align the right solutions and value propositions.
- **CRM Management**: Enter and maintain all mandatory lead information, interaction history, and follow-up updates in the CRM.
- **Timely Follow-ups**: Ensure prompt communication and follow-up with leads to maintain engagement and maximize conversion.
- **Inter-Team Coordination**: Liaise effectively with internal departments like operations, document verification, and logistics to ensure seamless customer experience.
- **Relationship Management**: Build and nurture strong relationships with prospective customers and explore opportunities wherever applicable.
- **Product & Process Knowledge**: Stay updated on product offerings, new launches, hardware basics, and use of AI tools and CRM in daily operations.
- **Reporting & Task Management**: Track closures, status updates on leads and opportunities, and ensure timely task reporting to the Team Lead.

**Key Requirements**:

- Minimum 1 year of experience in a customer-facing or coordination role (experience in IT rentals or SaaS is a plus)
- Good understanding of computers/laptops/hardware preferred
- Strong communication skills in English and Hindi (written and spoken)
- Self-motivated, organized, and eager to learn modern sales and coordination techniques
- Team player with the ability to multitask and handle pressure professionally

**What We Offer**:

- A supportive and growth-driven work environment
- Opportunity to work in the growing IT rental industry
- Exposure to enterprise and individual client coordination
- Learning on CRM, customer lifecycle management, and automation tools

**Job Types**: Full-time, Permanent

Pay: From ₹18,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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