Customer Service Executive

1 day ago

Chandigarh Chandigarh, India Dream Consultancy Full time

A Service Executive in the automobile industry typically manages customer interactions related to vehicle servicing, repairs, and maintenance. Their responsibilities include scheduling appointments, providing estimates, and ensuring customer satisfaction throughout the service process. They also collaborate with technicians and other service staff to ensure timely and efficient delivery of services. Key Responsibilities of a Service Executive in the Automobile Industry:

- **Customer Interaction**:

- Greeting customers and understanding their needs.
- Explaining service procedures and options to customers.
- Answering customer inquiries and addressing their concerns.
- Providing estimated costs and timelines for repairs.
- Handling complaints and ensuring customer satisfaction.
- **Service Scheduling and Management**:

- Scheduling service appointments and managing the service center's workload.
- Monitoring the progress of repairs and communicating updates to customers.
- Ensuring that vehicles are delivered on time and to the agreed-upon standards.
- **Sales and Upselling**:

- Identifying opportunities to offer additional services and parts.
- Promoting service packages and warranties to customers.
- **Collaboration and Communication**:

- Working closely with technicians to ensure accurate diagnoses and efficient repairs.
- Communicating with other service staff to ensure smooth workflow and timely service delivery.
- Maintaining clear and consistent communication with customers throughout the service process.
- **Record Keeping**:

- Maintaining accurate records of customer interactions, service appointments, and repair orders.
- Filing and organizing paperwork as needed.

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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