L1 Support Service Desk

2 days ago

Vashi Navi Mumbai Maharashtra, India Scogo Network Pvt. Ltd Full time

**Job Summary**

We are seeking a proactive and customer-focused L1 Support service desk to join our IT Helpdesk team. The service desk will serve as the first point of contact for technical support inquiries, providing basic troubleshooting, logging incidents, and escalating complex issues. This role is essential in ensuring high-quality IT support and maintaining customer satisfaction.

**Key Responsibilities**
- Accurately categorize, prioritize, and assign tickets based on predefined workflows.
- Perform basic troubleshooting for hardware, software, and network-related issues.
- Identify unresolved issues and escalate them to L2/L3 support teams as per the escalation matrix.
- Communicate escalated incidents effectively to ensure timely resolution.
- Keep users informed about ticket status and resolution timelines.
- Provide clear and concise guidance to non-technical users
- Contribute to the development of a knowledge base by documenting common issues and solutions.
- Use the knowledge base to provide users with self-service solutions.
- Ensure compliance with SLAs by resolving tickets within agreed timelines.
- Highlight potential SLA breaches to the Team Lead for corrective action.

**Required Skills & Qualifications**

**Educational Background**: Bachelor’s degree in computer science, Information Technology, or a related field (preferred).

**Technical Skills**:

- Basic knowledge of Windows OS, Microsoft Office Suite, and common IT systems.
- Familiarity with ticketing tools (e.g., ServiceNow, Zendesk or similar).
- Understanding of ITIL principles is a plus.

**Soft Skills**:

- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- Customer-centric mindset with a focus on delivering high-quality support.

**Experience**:

- 2-3 years of experience in an IT support or customer service role.

Pay: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Day shift

Application Question(s):

- Do you have a laptop?

Work Location: In person

  • L1 Service Desk Support

    4 days ago

    Pune, Maharashtra, India Systems Plus Pvt Full time

    **Location: Pune** **Employment Type: full-time** **Designation: L1 Service Desk Support** **Job Details**: Primary Skills - Must have **1-3 years** of experience in IT Service Desk - Helpdesk - Excellent communication with skills like Active listening, empathy, technical proficiency & professionalism (both verbal and written) - In-depth Technical Support...

  • Service Desk Engineer L1/L2

    2 days ago

    Airoli, Navi Mumbai, Maharashtra, India NUDES Architectures Full time ₹ 2,70,000 - ₹ 3,60,000 per year

    We are looking for Service Desk L1 / L2 at Airoli MumbaiCandidate should be having experience in Service DeskSalary will be for L1 upto 3 LPA / L2 upto 4LPAOnly immediate joiners can applyFor more details please connect on OR Mail us on Job Type: Full-timePay: ₹22, ₹30,000.00 per month

  • Service Desk L1

    2 days ago

    Jogeshwari, Mumbai, Maharashtra, India NUDES Architectures Full time

    We are looking for Service Desk L1 at Jogeshwari Mumbai Salary will be between 20,000/- to 25,000/ - Only immediate joiners can apply **Job Type**: Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Shift: - Rotational shift Work Location: In person

  • Service Desk Engineer L1/ L2

    2 days ago

    Dombivli, Mumbai, Navi Mumbai, Panvel, Thane, India Employit Coporate Services Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    We are looking for Service Desk L1 / L2 at Airoli MumbaiCandidate should be having exp in Service DeskSalary will be for L1 -3 LPA / L2- 4LPAOnly immediate joiners can applyFor more please contact OR Mail us on

  • Help Desk Support

    21 hours ago

    Navi Mumbai, India ENLINKIT MANAGED SERVICES Full time

    Helpdesk L1 (5 Positions) Location: Belapur, Navi Mumbai Should be Science/ Commerce/Engineering Graduate, preferably, BE/B. Tech/MCA/MBA with minimum 1 year of in-scope solutions experience in the field of Banking IT domain / support of related solutions Should be skilled in following: Knowledge of Finacle Menu Options (CBS 7.0.25/ UBS version 10.2.18),...

  • Service Desk

    1 week ago

    Mumbai, Maharashtra, India RIGVED Infotech Full time

    **Job Profile: Service Desk L1 & L2** **Location: Mumbai** **Required Experienced: 3 + Yrs** **Desired Skills for L2**: - Previous experience in a Level 2 support role or equivalent technical position. - **Strong knowledge of hardware, software, and networking technologies.**: - **Proficiency in diagnosing and resolving technical issues in a Windows...

  • L1 Support Executive

    2 days ago

    Pune, Maharashtra, India Sanglob Business Services Private Limited Full time

    **L1 Support Executive** **Location**: Pune - _Willingness to travel as required_ **Experience**: Minimum **1 year** in L1 Support, preferably in **Banking / Financial Services / KPO** environment **Employment Type**:Full-Time Immediate Joiners Preferred **Key Responsibilities**: - Act as the **first point of contact** for support queries, ensuring...

  • L1 Aplication Support Engineer-Reputed Banking Industry-Navi Mumbai, Maharashtra, India-4 Lakhs- Apurva 9152028140

    1 week ago

    Navi Mumbai, Maharashtra, India Seven Consultancy Full time

    JOB DETAILS 1) Acting as an escalation point wherever required to provide solutions at the earliest.2) The resources will take care of the acitivies of both L1 & L2 support.3) Providing MIS to the Bank.4) Service desk request (inclusive of telephone calls) will have FUNCTIONAL AREA banking recruitment consultant in Navi Mumbai, banking recruitment agencies...

  • Service Desk L1 Analyst

    1 day ago

    Mumbai, Maharashtra, India WTW Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    DescriptionDaily Activities:Accept Inbound Calls/Chat/Self Service tickets according to agreed Service Level Target (SLT).Record and process tickets following agreed process and procedures including but are not limited to:Identify/Classify/Evaluate incident types, priority, and service interruptionsRecords incidents by symptom and resolutionPerform customer...

  • L1 Support Lead

    4 days ago

    Mumbai, Maharashtra, India Kale Logistics Solutions Full time US$ 90,000 - US$ 1,20,000 per year

    Role & responsibilities :Responsible for leading a team of L1 application support engineers to ensure timely resolution of incidents, service requests, and basic troubleshooting of business applications. Acts as the first escalation point for the L1 team and coordinates with L2/L3 teams for issue resolutionExperience: 5-7 years in application support, with...