L1 Support Service Desk

3 days ago

Vashi Navi Mumbai Maharashtra, India Scogo Network Pvt. Ltd Full time

**Job Summary** We are seeking a proactive and customer-focused L1 Support service desk to join our IT Helpdesk team. The service desk will serve as the first point of contact for technical support inquiries, providing basic troubleshooting, logging incidents, and escalating complex issues. This role is essential in ensuring high-quality IT support and maintaining customer satisfaction. **Key Responsibilities** - Accurately categorize, prioritize, and assign tickets based on predefined workflows. - Perform basic troubleshooting for hardware, software, and network-related issues. - Identify unresolved issues and escalate them to L2/L3 support teams as per the escalation matrix. - Communicate escalated incidents effectively to ensure timely resolution. - Keep users informed about ticket status and resolution timelines. - Provide clear and concise guidance to non-technical users - Contribute to the development of a knowledge base by documenting common issues and solutions. - Use the knowledge base to provide users with self-service solutions. - Ensure compliance with SLAs by resolving tickets within agreed timelines. - Highlight potential SLA breaches to the Team Lead for corrective action. **Required Skills & Qualifications** **Educational Background**: Bachelor’s degree in computer science, Information Technology, or a related field (preferred). **Technical Skills**: - Basic knowledge of Windows OS, Microsoft Office Suite, and common IT systems. - Familiarity with ticketing tools (e.g., ServiceNow, Zendesk or similar). - Understanding of ITIL principles is a plus. **Soft Skills**: - Strong communication and interpersonal skills. - Ability to handle multiple tasks and prioritize effectively. - Customer-centric mindset with a focus on delivering high-quality support. **Experience**: - 2-3 years of experience in an IT support or customer service role. Pay: ₹300,000.00 - ₹400,000.00 per year **Benefits**: - Health insurance - Provident Fund Shift: - Day shift Application Question(s): - Do you have a laptop? Work Location: In person

  • Service Desk L1

    3 days ago

    Jogeshwari, Mumbai, Maharashtra, India NUDES Architectures Full time

    We are looking for Service Desk L1 at Jogeshwari Mumbai Salary will be between 20,000/- to 25,000/ - Only immediate joiners can apply **Job Type**: Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Shift: - Rotational shift Work Location: In person

  • Multilingual it service desk engineer

    4 weeks ago

    Mumbai, India TECEZE Full time

    Title: Multilingual IT Service Desk Engineer (L0/L1 Support)Location: RemoteKey ResponsibilitiesCustomer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience.Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac, Linux,...

  • Multilingual IT Service Desk Engineer

    1 week ago

    Mumbai, India TECEZE Full time

    Title: Multilingual IT Service Desk Engineer (L0/L1 Support)Location: RemoteKey Responsibilities- Customer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience.- Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac,...

  • Multilingual IT Service Desk Engineer

    1 week ago

    Mumbai, India TECEZE Full time

    Title: Multilingual IT Service Desk Engineer (L0/L1 Support) Location: Remote Key Responsibilities Customer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience. Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac,...

  • Multilingual IT Service Desk Engineer

    3 weeks ago

    Mumbai, India TECEZE Full time

    Job Description Title: Multilingual IT Service Desk Engineer (L0/L1 Support) Location: Remote Key Responsibilities - Customer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience. - Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms,...

  • Help Desk Support

    1 day ago

    Navi Mumbai, India ENLINKIT MANAGED SERVICES Full time

    Helpdesk L1 (5 Positions) Location: Belapur, Navi Mumbai Should be Science/ Commerce/Engineering Graduate, preferably, BE/B. Tech/MCA/MBA with minimum 1 year of in-scope solutions experience in the field of Banking IT domain / support of related solutions Should be skilled in following: Knowledge of Finacle Menu Options (CBS 7.0.25/ UBS version 10.2.18),...

  • Remote support technical service desk Support Engineer

    2 weeks ago

    Mumbai, India TECEZE Full time

    Title: Multilingual IT Service Desk Engineer (L0/L1 Support) Location: Remote Customer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience. Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac, Linux, databases,...

  • Service Desk Specialist

    2 weeks ago

    Mumbai, India Live Connections Full time

    We Are Hiring - Service Desk (L1) Support Pune & Bangalore Looking to work with a global leader in Business Process Management? We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions. ️ Open Positions: Freshers (Technical Background) - Pune 1+ Years Exp - Pune & Bangalore 3+ Years Exp -...

  • Service Desk L2 Analyst

    1 week ago

    Mumbai, Maharashtra, India WTW Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DescriptionThe Role:-Manage escalated tickets from Service Desk L1 and other support group.Performs advance troubleshooting and handles more complex issues or unresolved incidents/request.Records/tracks issue/request and confirm resolution prior to closure. Responses are not scripted and require extensive probing of callers for specific...

  • L1 Aplication Support Engineer-Reputed Banking Industry-Navi Mumbai, Maharashtra, India-4 Lakhs- Apurva 9152028140

    1 week ago

    Navi Mumbai, India Seven Consultancy Full time

    JOB DETAILS 1) Acting as an escalation point wherever required to provide solutions at the earliest.2) The resources will take care of the acitivies of both L1 & L2 support. 3) Providing MIS to the Bank. 4) Service desk request (inclusive of telephone calls) will have FUNCTIONAL AREA banking recruitment consultant in Navi Mumbai, banking recruitment agencies...