Multilingual IT Service Desk Engineer
1 week ago
Title: Multilingual IT Service Desk Engineer (L0/L1 Support) Location: Remote Key Responsibilities Customer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience. Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac, Linux, databases, storage, networking, and enterprise applications. Task Execution: Run predefined scripts, execute routine tasks, and follow documented procedures in supported technology domains. System Maintenance: Support installation, patching, configuration, troubleshooting, and upgrades for operating systems, VPNs, firewalls, proxies, and collaboration tools. Backup & Restore Operations: Monitor backup systems, resolve issues, and fulfill customer data restoration requests. Remote Resolution: Use tools such as WebEx, VNC, and RDP to diagnose and resolve issues remotely, escalating as necessary. Vendor & ISP Coordination: Collaborate with hardware vendors and internet service providers to resolve network and hardware-related issues, including proper documentation and quality control. Required Skills & Qualifications Proficiency in one or more of the following languages : Bahasa (Indonesian) Filipino (Tagalog/Philippines) Mandarin Chinese Strong verbal and written communication skills in English . 1–3 years of experience in IT Service Desk / Helpdesk / L0-L1 Technical Support . Hands-on knowledge of operating systems (Windows/Mac/Linux), networking basics, and enterprise applications. Familiarity with remote troubleshooting tools (WebEx, VNC, RDP) and ticketing systems (e.g., ServiceNow, Remedy, Jira). Ability to follow standard operating procedures and escalate complex issues to higher-level teams. Strong customer service orientation and problem-solving mindset. Preferred Qualifications ITIL Foundation certification or equivalent exposure to ITSM processes. Experience supporting global customers in a multilingual service desk environment. Flexibility to work in 24x7 rotational shifts as required. Location Flexible – Team can be based in India or outside India (as per language availability and business requirements).
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Multilingual it service desk engineer
4 weeks ago
Mumbai, India TECEZE Full timeTitle: Multilingual IT Service Desk Engineer (L0/L1 Support)Location: RemoteKey ResponsibilitiesCustomer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience.Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac, Linux,...
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Multilingual IT Service Desk Engineer
1 week ago
Mumbai, India TECEZE Full timeTitle: Multilingual IT Service Desk Engineer (L0/L1 Support)Location: RemoteKey Responsibilities- Customer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience.- Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac,...
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Multilingual IT Service Desk Engineer
3 weeks ago
Mumbai, India TECEZE Full timeJob Description Title: Multilingual IT Service Desk Engineer (L0/L1 Support) Location: Remote Key Responsibilities - Customer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience. - Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms,...
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Mumbai, India TECEZE Full timeTitle: Multilingual IT Service Desk Engineer (L0/L1 Support) Location: Remote Customer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience. Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac, Linux, databases,...
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Opening for Service Desk
2 days ago
Mumbai, India CMS IT Full timeOpening for service desk Exp -1 yr-3 yr Location -Mumbai Education -any graduation Exp in service desk If interested please drop your updated resume Warms regards Kumari Puja 9871479603 **Salary**: From ₹200,000.00 per year **Benefits**: - Health insurance - Provident Fund Shift: - Flexible shift Ability to commute/relocate: - Mumbai,...
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Service Desk Engineer
2 weeks ago
Mumbai, Maharashtra, India TISTEPS PRIVATE LIMITED Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJOB TITLE : Service Desk Engineer - Mumbai QUALIFICATION : Bachelor's degree in computer science, or related field (or equivalent work experience). CERTIFICATIONS : ITIL, CompTIA A EXPERIENCE : Minimum 4-6 years of hands-on experience in ServiceDesk & Remote Desktop Support. REPORTING TO : SDM Key Responsibilities : 1. Call Handling -...
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Service Desk Engineer
2 weeks ago
Mumbai, India ti steps Full timeJOB TITLE : Service Desk Engineer - MumbaiQUALIFICATION : Bachelor's degree in computer science, or related field (or equivalent work experience).CERTIFICATIONS : ITIL, CompTIA A+EXPERIENCE : Minimum 4-6 years of hands-on experience in ServiceDesk & Remote Desktop Support.REPORTING TO : SDMKey Responsibilities : 1. Call Handling - Manage incoming calls...
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Service Desk engineer with Portuguese
2 hours ago
Mumbai, India People Prime Worldwide Full timeAbout LTIMindtreeOur CLient is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk engineer with Portuguese
44 minutes ago
Mumbai, India People Prime Worldwide Full timeAbout LTIMindtree Our CLient is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Senior Engineer-Desk Side Services
2 days ago
Mumbai, Maharashtra, India HCL Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per yearSENIOR ANALYST Skill (Primary) DWP-FSS-Desk Side Services Location Mumbai Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products....
