
Account Service Advisor
6 days ago
Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups
- Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts, and/or Incident Managers
- Assembles the resources necessary to achieve the resolution of Major Incidents
- Responsible for leading and driving Major Incidents until resolved
- Develops and delivers Incident communication of Major Incidents to Users and NTTDS leadership (based on required content and frequency as determined by account)
- Escalates Major Incidents to relevant resolver groups, resolver group managers, senior managers, directors and IT executives, and Service Managers
- Provides incident documentation to appropriate service management teams
- Facilitates Technical bridge calls and identifies a technical leader to assist with service restoration efforts.
- Ensures contractual Service Support requirements are understood and managed.
- Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.
- Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
- Provides point of contact for MIM process related questions or issues and facilitates process related meetings.
- ITIL Foundation Certification
- Excellent Communication Skills
- Previous Incident Management experience
- Critical/Major Incident Management experience is considered a plus.
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Account Service Advisor
2 weeks ago
Noida, India NTT DATA Full timeWe are currently seeking an Account Service Advisor to join our team in India. Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes,...
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Itil Account Service Advisor
1 week ago
Noida, Uttar Pradesh, India NTT DATA Full time**Req ID**: 322571 We are currently seeking a ITIL Account Service Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). "Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the...
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Service Advisor
4 days ago
Noida, India GO Mechanic Full time**Go Mechanic is Hiring Service Advisor** **Designation: Service Advisor** **Experience: 0-5 years** **Location: Noida** **Salary: 19K-22K** **Role & Responsibility** - Schedule and arrange appointment with the customers/clients. - Receive and create job orders. - Coordinate between the customers & garage. - keep check on quality and make preparations...
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Service Advisor
1 week ago
Noida, India Nimbus motors Pvt. Ltd. Full timeNeed Service Advisor Diploma Holders in Mechanical or Electrician flexible for work **Salary**: ₹18,000.00 per month **Benefits**: - Health insurance - Paid time off - Provident Fund Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus - Yearly bonus **Experience**: - total work: 1 year (preferred) Work Location: In...
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Itil Sm Service Advisor
1 week ago
Noida, Uttar Pradesh, India NTT DATA Full timeWe are currently seeking an Account Service Advisor to join our team in India. Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Provide training for ITIL and ITSM Tool. Responsible for Project Mangement...
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Financial Advisor
4 days ago
Noida, India NLB Services Full timeKey Responsibilities Assist advisors in servicing clients including preparing basic financial plans, conducting investment research, and completing trades and transactions (Money movement, new account opening, etc.) as described by the advisor. Prepare and summarize client meetings by scheduling and confirming meetings, creating the agenda and summary of...
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Transition Advisor
2 weeks ago
Noida, India NTT DATA Full time**Req ID**: 217205 We are currently seeking a Transition Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). We are currently seeking an Transition Service Advisor to join our team in Remote, India. General Duties - Typically manages several transition teams or projects, each with their own transition manager. - Projects may require...
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Solutions/services Line Advisor
2 days ago
Noida, Uttar Pradesh, India NTT DATA Full time**Req ID**: 333948 We are currently seeking a Solutions/Services Line Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). - Develop and maintain a sales funnel and top deal summary, collaborating closely with Partner Alliances (global & regional) to ensure accurate forecasting. - Utilize disciplined pipeline management to build and close...
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Tax Advisor
1 week ago
Noida, Uttar Pradesh, India nsh navigator pvt ltd Full timeOnly FOR FEMALE **We are a dynamic and growing organization specializing in legal services, NGO support, startup registration, accounting, and compliance. We are looking for a skilled and knowledgeable Tax Advisor to join our team and assist clients with comprehensive tax solutions**. **Responsibilities**: - **Provide expert advice on GST compliance,...
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Messaging Services Advisor
2 weeks ago
Bengaluru, Noida, India NTT DATA, Inc. Full time ₹ 1,04,000 - ₹ 1,30,878 per yearMESSAGING SERVICES ADVISOR applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members...