Messaging Services Advisor: SharePoint
1 week ago
Req ID:
We are currently seeking a Messaging Services Advisor : SharePoint to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
MESSAGING SERVICES ADVISOR applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day to day support operations. Expert on Messaging technologies-SharePoint on-prem servers, SharePoint Online and OneDrive support.
Job Description-
Provides deep subject matter expertise, advice and program delivery. Support 24x7 steady state operations-Flexible working in shifts for all required work and done during weekends. Contributes to the development of new techniques and plans within area of expertise. Thorough understanding and management of customer business needs and expectations. Provide support on day-to-day operations in managing the Messaging infrastructure of account(s). Works on abstract and complex problems requiring evaluation of intangible variables. Integrates trends, data and information into plans, deliverables and recommendations. Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent. Anticipates operational, program, and implementation issues and develops preventative measures. Applies advanced training and experience to resolve difficult client problems where standard practice has failed. Identifies, structures, and delivers services that enable business processes. May develop automated methods needed to implement recommended solution. Performs root cause analysis on failed components and implements corrective measures. Designs and implements load testing and disaster recovery scenarios. Candidates must have exceptional customer service, problem solving, and communication skills Possess the ability to work independently with minimal management supervision and with a global team of engineers Strong team player with ability to work in a team and as individual contributor Strong organizational and documentation skillsTechnical Skillset-
Health checks, server capacity management and proactive configuration management support Security hardening and patch/update management support High-availability components support Service Management and Service Level Management Collaboration components configuration management Search engine configuration management Content management configuration supportAbout NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at
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