Messaging Services Advisor

1 week ago

Bengaluru Noida, India NTT DATA, Inc. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

MESSAGING SERVICES ADVISOR applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day to day support operations. Expert on Messaging technologies-SharePoint on-prem servers, SharePoint Online and OneDrive support.

Job Description-

  • Provides deep subject matter expertise, advice and program delivery.
  • Support 24x7 steady state operations-Flexible working in shifts for all required work and done during weekends.
  • Contributes to the development of new techniques and plans within area of expertise.
  • Thorough understanding and management of customer business needs and expectations.
  • Provide support on day-to-day operations in managing the Messaging infrastructure of account(s).
  • Works on abstract and complex problems requiring evaluation of intangible variables.
  • Integrates trends, data and information into plans, deliverables and recommendations.
  • Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.
  • Anticipates operational, program, and implementation issues and develops preventative measures.
  • Applies advanced training and experience to resolve difficult client problems where standard practice has failed.
  • Identifies, structures, and delivers services that enable business processes.
  • May develop automated methods needed to implement recommended solution.
  • Performs root cause analysis on failed components and implements corrective measures.
  • Designs and implements load testing and disaster recovery scenarios.
  • Candidates must have exceptional customer service, problem solving, and communication skills
  • Possess the ability to work independently with minimal management supervision and with a global team of engineers
  • Strong team player with ability to work in a team and as individual contributor
  • Strong organizational and documentation skills

Technical Skillset-

  • Health checks, server capacity management and proactive configuration management support
  • Security hardening and patch/update management support
  • High-availability components support
  • Service Management and Service Level Management
  • Collaboration components configuration management
  • Search engine configuration management
  • Content management configuration support

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