Itil Account Service Advisor
3 weeks ago
Req ID 314803NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a ITIL Account Service Advisor to join our team in Noida Uttar Pradesh IN-UP India IN We are currently seeking an Incident Manager to join our team The Incident Manager role is to identify synthesize organize and manage IT issues to support end users across the enterprise This strategic design and hands on delivery implementation role manages all aspects of Incident Management creates guidelines for process usage and how it integrates with the other processes and how to keep it from growing stale An ideal candidate thrives in a dynamic fast-paced environment and has an ITIL background in leading content and information architecture strategy across an organization In your role you will xe2x80xa6xe2x96xaa Work closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with their visionxe2x96xaa Define the Incident management strategy and focus on Gaps and Process improvementsxe2x96xaa Work effectively across the organization with stakeholders service teams and subject matter experts to support IT issuesxe2x96xaa Compile analyze and report statistical data and trends relating to service level compliance and operational effectivenessxe2x96xaa Develop and maintain thresholds severity matrix escalations matrix incident playbooks and perform PIRs xe2x96xaa Act as an adviser to business and IT personnel on Incident management matters including policy decisions on process improvementsxe2x96xaa Set direction and provide a framework through which Incident Management process improvement objectives can be deliveredxe2x96xaa Communicate the vision of continuous process improvement CPI across the IT organization Define and create reports on CSI critical success factors CSFs key performance indicators KPIs and SLAsxe2x96xaa Gather feedback from end users to understand how to improve efficiencies when it comes to Incident managementxe2x96xaa Provide relevant coaching training and support to champion Incident management culture within the organization As our ideal candidate xe2x96xaa You have a University Degree in Engineering Computer Science or relevant technical degreesxe2x96xaa You have 5 years of experience as an IT Incident Managerxe2x96xaa You have 5 years of experience in ITIL implementation and Project coordinationxe2x96xaa You have ITIL Foundation Certificationxe2x96xaa You have 5 years of experience of ITSM processes and ServiceNow specially ServiceNow Incident Management module xe2x96xaa You have outstanding communication skills - Written and Verbal in Englishxe2x96xaa You have expertise on Microsoft Word Excel and PowerpointAbout NTT DATANTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us atNTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click
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Itil Sm Service Advisor
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeWe are currently seeking an Account Service Advisor to join our team in India. Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Provide training for ITIL and ITSM Tool. Responsible for Project Mangement...
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Account Service Advisor
1 week ago
Noida, India NTT DATA Full timeActs as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups - Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts, and/or Incident Managers - Assembles the resources necessary to achieve the resolution of Major...
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Itil Operations Analysis Specialist
3 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeReq ID 327537 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a ITIL Operations Analysis Specialist to join our team in Noida Uttar Pradesh IN-UP India IN Acts as a point of...
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Helpdesk Associate
1 week ago
Noida, Uttar Pradesh, India NTT DATA Full time**Req ID**: 322278 We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). **Requirements**: - Helpdesk Sr. Associate at Grade-5 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good communication skills with minimum 1 year of international...
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Itil Business Intelligence Senior Analyst
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeReq ID 327442 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a ITIL Business Intelligence Senior Analyst to join our team in Noida Uttar Pradesh IN-UP India IN Oversees facilitates and...
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Helpdesk Associate
3 days ago
Noida, Uttar Pradesh, India NTT DATA Full time**Req ID**: 294804 We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). **Requirements**: - Helpdesk Analyst at Grade-6 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good communication skills with minimum 1 year of international calling...
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Itil Operations Analysis Senior Specialist
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeReq ID 328174 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a ITIL Operations Analysis Senior Specialist to join our team in Noida Uttar Pradesh IN-UP India IN Acts as a point of contact...
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Customer Service Advisor
2 weeks ago
Noida, Uttar Pradesh, India RAFDS PVT LTD Full timeAs a Customer Service Advisor, you will be on the front line with customers, handling queries and ensuring full customer satisfaction. - Handle customer enquiries, answering any questions and queries in person, over the phone, or online - Provide support and comprehensive product / service information to customers - Build relationships with customers -...
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Helpdesk Associate
3 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeReq ID 322278NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida Uttar Pradesh IN-UP India IN Requirements Helpdesk Sr ...
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Helpdesk Associate
1 day ago
Noida, Uttar Pradesh, India NTT DATA Full time**Req ID**: 306448 We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). - Senior Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents...