Helpdesk Associate

18 hours ago


Noida Uttar Pradesh, India NTT DATA Full time

**Req ID**: 294804

We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

**Requirements**:

- Helpdesk Analyst at Grade-6 position in Service Desk
- Must be a Graduate. B.Tech/B.E or any other technical degree preferred
- Good communication skills with minimum 1 year of international calling experience
- Good comprehension & writing skills.
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window

**Job description**:

- Activities include recognition, research, isolation, resolution & follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Sound knowledge of ITIL best practices around Incident & Request Management procedures.

**About NTT DATA**

**NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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