Service Desk Advisor
4 hours ago
**Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen. **Your Role and Responsibilities** - As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new "white glove" experience for our end users. - Customer satisfaction is your key focus, and you will be a significant contributor delivering IT Support that will delight our Kyndryl Users. As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver. - You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted. - This role requires outstanding communication, collaboration and problem-solving skills. **Required Technical and Professional Expertise** - At least 2 years Windows/Linux support experience professionally - At least 2 years professional troubleshooting expertise - Customer support experience and service focus - Active listener with flexibility to modify approach and adapt to customer needs - Ability to multi-task - Proven problem-solving skills - Knowledge sharing **Preferred Technical and Professional Experience** - 3 to 4 years technical support or help desk experience supporting Windows/Linux. - 3 to 4 years technical support or help desk experience supporting Windows/Linux. **Required Education** Bachelor's Degree **Preferred Education** Master's Degree Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. **Other things to know** **Primary Job Category** Technical Specialist **Role (Job Role)** Customer Service Representative **Employment Type** Full-Time **Contract Type** Regular **Position Type** Early Professional **Travel Required** No Travel **Company** (Y030) Kyndryl Solutions Private Limited **Is this role a commissionable / sales incentive based position** No
-
Service Desk Advisor
1 week ago
Noida, India Kyndryl Solutions Private Limited Full time**Why Kyndryl** **Your Role and Responsibilities** - As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new "white glove" experience for our end users. - Customer satisfaction is your key focus, and you will be a significant contributor delivering IT Support that will delight our Kyndryl Users. As one of...
-
Service Desk Advisor
1 week ago
Noida, India Kyndryl Solutions Private Limited Full time**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Service Desk Analyst
4 days ago
Noida, Uttar Pradesh, India Vimerse Infotech Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearCompany OverviewVimerse Infotech operates in the information-technology-and-services industry.Role and ResponsibilitiesWe are seeking an analyst to join our Service Desk team. The ideal candidate will have:A B.Tech./B.E. degree in Computer Science or related field6 months to 1 year of experience in Service DeskGood communication skills and ability to handle...
-
Service Desk Support
2 weeks ago
Noida, Uttar Pradesh, India Tech Mahindra Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per yearService Desk - L1 and L2 Support Tech Mahindra is Hiring for Service desk Role - L1 and L2 Support (WFO) Roles & Responsibilities:Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. ...
-
IT Service Desk
3 days ago
Noida, Uttar Pradesh, India Shiv Nadar School Full time ₹ 2,00,000 - ₹ 8,00,000 per yearResponsibilities:Service Desk Management:Act as the single point of contact for users seeking IT support.Process incoming service requests from clients (via telephone, email, and other means).Answer all incoming telephone calls on the Service Desk support line.Create service tickets using the SNS ticketing system.Assess ticket resolution timeframe and...
-
IT Service Desk Engineer
4 days ago
Noida, Uttar Pradesh, India GC Technologies Pvt Ltd Full time ₹ 4,50,000 - ₹ 10,00,000 per yearService Desk Engineer - 2 RequirementsBudget - L Yrs. Upto 12 LPABudget - L2 Team Lead - 5-7 Yrs. Upto 20 LPAWork Mode - All 5 days WFO, It can be any 5 days in a weekLocation : Noida - WFONP : 30 daysExperience : 2-7 yrsBudget : Max 15 LPAPayroll :STL - Sterlite Technologies LimitedAdobe ProjectRequirement 1. L1 Service Desk EngineerJob Title:Service Desk...
-
IT Service Desk
4 days ago
Noida, India Sopra Steria Full timeDescription - Internal - Monitor all online services and batch work. - If necessary, answer incoming calls, taking necessary details and ensuring the call is dealt with -Log details of all incidents and problems utilizing standard reporting methods. - Provide first line fix, utilizing relevant procedures, or escalate problems. - Use supplied checklists and...
-
IT Service Desk Technician Ii
1 week ago
Noida, India BorderlessMind Full time**Position Title**: IT Service Desk Technician II **Department**: Information Technology **Reports to**: Manager, Service Desk **Location**: Remote Position Narrative (Overview) - As the IT Service Desk Technician II, you will provide expertise in Information Technology to all employees. You will be responsible for resolving IT support requests as well...
-
Senior Service Desk
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Global Delivery Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearSenior Service Desk - Technical Support "Senior Service Desk Associate English India – Work from Office Competitive Salary & Benefits Role OverviewThe Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and...
-
Senior Associate – Service Desk
5 days ago
Noida, Uttar Pradesh, India Coforge Full time ₹ 5,00,000 - ₹ 12,00,000 per yearCompany DescriptionCoforge is a global digital services and solutions provider specializing in delivering real-world business impact through deep domain expertise and emerging technologies. As the 7th largest Indian IT services firm, Coforge recorded $1.45 billion in revenue in FY25, and enters FY26 with a $1.55 billion executable order book. Coforge...
