IT Service Desk

1 week ago

Noida, India Sopra Steria Full time

Description - Internal
- Monitor all online services and batch work.
- If necessary, answer incoming calls, taking necessary details and ensuring the call is dealt with -Log details of all incidents and problems utilizing standard reporting methods.
- Provide first line fix, utilizing relevant procedures, or escalate problems.
- Use supplied checklists and ensured that problems highlighted are followed up.
- Maintain procedures compliant with ITIL, the company’s quality management system and ISO9001
- Log all calls in the Service Desk Call Logging system
- Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.

(Project Description)

(Other Requirements)
- Open to work from office
- Open to Night shift & 24*7 environment.

Mandatory Skills:

- Should be proficient in Ms Office e.g. Word, Excel, outlook.
- Understanding of tools like Active directory, ServiceNow, MS office, O365 etc.
- Experience in dealing with Incident Management tool via Call / eMails / web Tickets from users in line within agreed SLAs.
- Should have ability to understand and follow customer operational procedures.

Qualifications - Internal
- Monitor all online services and batch work.
- If necessary, answer incoming calls, taking necessary details and ensuring the call is dealt with -Log details of all incidents and problems utilizing standard reporting methods.
- Provide first line fix, utilizing relevant procedures, or escalate problems.
- Use supplied checklists and ensured that problems highlighted are followed up.
- Maintain procedures compliant with ITIL, the company’s quality management system and ISO9001
- Log all calls in the Service Desk Call Logging system
- Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.

(Project Description)

(Other Requirements)
- Open to work from office
- Open to Night shift & 24*7 environment.

Mandatory Skills:

- Should be proficient in Ms Office e.g. Word, Excel, outlook.
- Understanding of tools like Active directory, ServiceNow, MS office, O365 etc.
- Experience in dealing with Incident Management tool via Call / eMails / web Tickets from users in line within agreed SLAs.
- Should have ability to understand and follow customer operational procedures.

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