Account Service Advisor

2 weeks ago

Noida, India NTT DATA Full time

**Req ID**: 242972

We are currently seeking a Account Service Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
- Dedicated CMDB Admin/Architect
- ServiceNow proficient
- CMDB/Configuration Management a must
- Discovery, and Service Mapping understanding
- Understanding of the connections between Configuration Management and the other ITSM key practices
- Understanding of the connections that would feed the CMDB like Discovery, the ACC, SGCs, etc.
- The Manager of Problem Management will lead our Problem Management practices and align them to Industry best practices
- The Problem Manager will be responsible for leading and managing the resolution of significant incidents and problems within the IT environment
- The role includes managing the problem investigation process, ensuring that problems are correctly identified and resolved in a timely manner, and that correct and adequate workaround solutions and/or permanent fixes are made available to the business

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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