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Trainee - Non Voice Bpo

2 weeks ago

Thiruvananthapuram, India Alamy Full time

Job Advert

Here’s some more detail about this exciting opportunity
- Understand and become familiar with Alamy’s invoicing and billing processes for Inbox, Self-bill and magazines
- With a visual eye for images, be able to match client declarations with the available reports and identify usages to process invoices
- Work as a team to ensure team deliverables are met as per the SLAs.
- Handling queries on remittances, co-ordinate with clients or with other support functions as per the informed timelines.
- Chase Customers debts in line with the payment terms and debt protocol.
- Assist the Team in preparing the MIS and other reports
- Work closely with other back office support teams in India and the teams in UK for solving queries, enquiries.
- Escalate unresolved queries, remittances, etc for quick resolution.
- Ensure that work delivered fulfills Alamy’s quality standards.

**We’re looking for someone who**:

- Has excellent English communication and MS Excel data processing skills
- Enthusiastic about learning how good & prompt services to the customer can be vital to the business
- Has quick analytical reflex with high level of attention to detail
- Is organized, self-motivated and proactive in achieving team goals
- Exhibits high level of team spirit with professionalism
- Is open to work in shifts and Indian holidays, if required.
- Willing to work well under pressure adhering to strict timescales.
- Is process oriented and hence would naturally adhere to processes.
- Would have the advantage of a soft skill certification.