Customer Support Associate

2 days ago

Sola Ahmedabad Gujarat, India MAS Solutions Full time

**Company Description**

MAS SOLUTIONS is a business support provider to Electrical & Fire located in Ahmedabad UK-based company. We specialize in assisting large and small businesses with their fire system needs. Our services are tailored to meet the unique requirements of each client, and we value the time and needs of our clients. We believe in a collaborative approach where we work together to achieve success.

**Responsibilities**
- Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
- Guidance of the users to support them in becoming more productive
- Support in the development of programs to train the customer on how to properly use the products
- Concession of the customers' troubles by recommendation of products, services or procedures
- Evaluation of the systems' problems to recommend enhancements

**Requirements**:

- **Degree in IT or other related technical field**:

- At best, practical help desk or customer support experience
- High customer and service orientation
- Well-developed communication and analytical skills
- Good knowledge of the operating systems and relevant hard
- or software
- Good problem-solving skills and focus on quality
- Serenity in challenging situations
- Technical Support Specialist
- Technical Support Specialist (1+ Years’ Experience)
- Certified Technical Support Specialist

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Sola, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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