Customer Care Executive
2 weeks ago
We are looking for a friendly, articulate, and customer-focused Customer Service Executive to assist our online shoppers. As a key point of contact for our customers, you will help them choose the perfect sarees via video calls, and respond promptly to queries across multiple communication platforms.
Key Responsibilities:
- Assist customers in choosing sarees through live video calls, providing detailed product information and styling suggestions.
- Maintain a deep understanding of our product range to guide customers effectively.
- Handle pre-sale inquiries, order updates, and post-sale support with patience and clarity.
- Coordinate with the operations and logistics team to resolve any issues related to deliveries or returns.
- Maintain customer interaction records and report feedback or common concerns to the management team.
- Support with basic content sharing or forwarding catalogues as needed during chats or calls.
**Requirements**:
- Excellent communication skills in both spoken and written English.
- Comfortable speaking on video calls and presenting products clearly.
- Prior experience in customer support or fashion retail is preferred.
- Strong interpersonal skills and a genuine interest in customer satisfaction.
- Ability to multitask across different platforms and handle queries efficiently.
- Basic understanding of saree fabrics, styles, and Indian fashion trends (training will be provided).
Why Join Us:
- Work with a brand that values tradition, craftsmanship, and customer connection.
- Be part of a young, passionate team redefining saree shopping for the digital era.
- Flexible working opportunities and scope for growth.
**Job Types**: Full-time, Fresher
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
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