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CRM Executive

2 weeks ago

Mohali Punjab, India SSL Realty Full time

**Key Responsibilities**:
**Client Relationship Management**
- Maintain regular communication with clients from inquiry to post-sale support.
- Handle customer queries, complaints, and requests professionally and promptly.
- Build long-term relationships to encourage repeat business and referrals

**Sales Coordination**
- Assist the sales team with follow-ups and lead management.
- Coordinate site visits, meetings, and documentation with potential and existing clients.
- Track leads and sales progress, ensuring timely updates to the management.

**Post-Sales Support**
- Manage the handover process, payment follow-ups, and documentation.
- Coordinate with legal, finance, and operations teams for smooth deal closure.
- Handle customer feedback and resolve issues to ensure high satisfaction.

**Data & Reporting**
- Maintain and update customer data.
- Prepare regular reports on client interactions, sales activities, and feedback.

**Requirements**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum **1-3 years of experience** in CRM or client servicing, preferably in real estate.
- Strong communication and interpersonal skills (English & Hindi, Punjabi language is a plus).
- Proficiency in CRM software and MS Office tools.
- Customer-oriented mindset with strong problem-solving abilities.
- Ability to work under pressure and manage multiple tasks effectively.

**Key Skills**:

- Excellent communication & negotiation skills
- Customer service orientation
- Time management and organizational abilities
- Knowledge of real estate processes & documentation
- Attention to detail

**Salary & Benefits**:

- Competitive salary (based on experience)
- Professional development opportunities

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Experience**:

- CRM software: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9311608989