Customer Service Agent

3 days ago

Kharadi Pune Maharashtra, India Cogneesol Pvt Ltd Full time

**Job Title**: Associate - Customer Service

**Location**: Pune

**Department**: Customer Service

**Job Summary**:
Key Responsibilities:
1**. Operational Management**:

- Supervise daily operations of the customer service team, ensuring adherence to policies, procedures, and performance standards.
- Resolve product or service problems by clarifying the customer’s issue, determining the cause, and providing the best solution.
- Accurately document all customer interactions using CRM or ticketing systems.
- Escalate unresolved issues to the appropriate departments or supervisors.
- Follow up with customers to ensure full resolution of issues and satisfaction.
- Maintain up-to-date knowledge of company products, services, policies, and procedures.
- Meet individual and team performance targets including quality, speed, and customer satisfaction.
- Work collaboratively with other team members to achieve team goals and support a positive work environment.
- Adhere to all company policies and compliance standards.

**2. Process Improvement**:

- Analyse and optimize operational processes to identify areas for improvement and implement best practices.
- Coordinate with other departments, to ensure a seamless process flow.
- Implement and oversee automation tools and technology solutions to streamline operations.

**4. Qualifications and Skills**:

- Bachelor’s degree in any field.
- Willingness to work in a customer service or contact center environment
- Strong analytical and problem-solving abilities.
- Excellent communication skills, both written and verbal.

**5. Personal Attributes**:

- Strong organizational and multitasking abilities.
- Ability to work well under pressure and meet deadlines.
- Adaptability and openness to continuous learning and improvement.

**6. Working Hours**
- Comfortable with the night shift.

**Job Types**: Full-time, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Evening shift
- Night shift
- US shift
- Weekend availability

Supplemental Pay:

- Shift allowance

Ability to commute/relocate:

- Kharadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

Application Deadline: 22/07/2025
Expected Start Date: 17/07/2025

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