Customer Service Agent

4 weeks ago

Pune, India SPC Management Full time

Job Title: Customer Services Agent -Live Chat

Reports to: Team Leader,

Work Location: Pune, India

Employment Type: Full Time 100% Work from Office

Shift Pattern Rotational (24X7)Work Pattern Working Window Number of Hours 9.5 Hours Job

Purpose Summary
Within the role of Customer Services Advisor, you will be tasked with delivering high-quality customer-centric solutions and being vocal about providing insights on what does not work for customers. You will have an opportunity to deal with a moment of truth and it will be up to you how well you do to turn it into a moment of delight.
Were a hard-working bunch and have an open culture to help you fulfil your potential. You will need to work within a lively, fast-paced customer service environment and demonstrate that you are able to delight our customers.
You will be responsible for taking live chats from customers calling in relation to their bills, products, and services.Getting down to some specifics what your day-to-day will look like

  • You will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, troubleshooting, and complaints) using the live chat channel.
  • You will be responsible for creating Upsell/cross-sell opportunities while assisting inbound chats using the live chat channel
  • Take complete responsibility for providing accurate and relevant information and resolving customers queries on the first contact.
  • Take end-to-end ownership of the customers issue and follow through on commitments.
  • Listen actively, understand, and assess issues from customers, then communicate in a calm, clear, simple, and personal way.
  • Use simple language, which is clearly understood by the customer.
  • Adhere to work schedule & thereby contributing to operational efficiencies.
  • Meet & maintain work ethics in congruence with organizational compliance.
  • Deliver consistently, maintaining warm & professional relationships.
  • Delivery on efficiency & commercial targets
  • Contribute to business profitability through various up-sell / cross-sell initiatives.

As you become more experienced in the role, you will benefit from further key skill set development within the organisation, which in turn will allow you the flexibility and experience to offer support and assistance in response to business requirements beyond just the customer relations department.Skills & Competency Requirement

  • Excellent communication skills, written and verbal
  • Listening skills - being attentive, patient, and listening without interrupting
  • Objection handling skills - Ability to think of possible alternatives for a situation and anticipate potential obstacles
  • Being persuasive and diligent
  • Achievement Orientation. Takes responsibility and stays focused on self-performance
  • Ability to work within a team and build relationships with customers and team members
  • Listens and responds appropriately to other team members ideas
  • Problem-Solving Skills. Build a logical approach to address problems.
  • Basic levels of computer proficiency
  • Working knowledge of MS Office applications like Word & Excel
  • Experience of working in live chat processes or customer services, or the Telecoms industry (Mandatory)
  • Experience with Upselling / Proactive Sales on live chat (Mandatory)

Requirement:

  • Experience: 6 months to 18 months
  • Qualification: Undergrad & Graduate
  • Location: Hinjewadi, Pune

  • Customer Service Agent

    7 days ago

    Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Pune - Walk In Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare,...

  • Service Desk Agent

    3 weeks ago

    Pune, India Mphasis Full time

    🌟 Job Opening: Service Desk Agent 📍 Location: Pune | 🕒 Experience: 0–2 Years 🔗 Company: Mphasis "We are seeking candidates who can join immediately. Applicants must hold a graduate degree in any discipline." Kindly share your resumes via email only. 🧩 Job Summary Are you a strong communicator with a knack for IT support? Mphasis is...

  • Customer Service Agent Ii

    6 days ago

    Pune, Maharashtra, India Ecolab Inc. Full time

    Ecolab is seeking a **Customer Service Agent** who will use their high energy and social skills to partner with customers and help them achieve the maximum benefit from our products. As a team, we strive to exceed our objectives and help drive greater customer satisfaction. Join Ecolab and become part of a dynamic team that is passionate about the work they...

  • Customer Support Agent

    2 weeks ago

    Pune, India official one clickk solution Full time

    Position: Agent/ Customer support. Eligibility: Undergraduate / Graduate Freshers Experienced both can apply. Good with English communication skills. **Salary**: Freshers 12,000 in hand. Experienced 13,500. Working Shift : Male Day rotational. Day shift for females. Work Location: Vimannagar, Pune. **Job Types**: Full-time, Permanent **Salary**:...

  • Customer Support Agent

    2 weeks ago

    Pune, India official one clickk solution Full time

    Position: Agent/ Customer support. Eligibility: Undergrad/Graduate Freshers Experienced both can apply. Good with English communication skills. **Salary**: Freshers 12k in hand. Experienced 13,500. Shift : Male Day rotational. Day shift for females. **Job Types**: Full-time, Fresher **Salary**: ₹12,000.00 - ₹13,500.00 per month Schedule: - Day...

  • Service Desk Agent

    4 weeks ago

    Pune, India Mphasis Full time

    🌟 Job Opening: Service Desk Agent📍 Location: Pune | 🕒 Experience: 0–2 Years🔗 Company: Mphasis"We are seeking candidates who can join immediately. Applicants must hold a graduate degree in any discipline."Kindly share your resumes via email only.🧩 Job SummaryAre you a strong communicator with a knack for IT support? Mphasis is hiring a...

  • IT Service Desk, L1 Agent

    2 days ago

    Pune, Maharashtra, India Optimas Solutions Full time

    **Job Title**:**Level 1 Service Desk Agent**: Department: IT Service Desk Location: Pune, India or Monterrey, Mexico Reports To: Service Desk Lead or Manager Job Summary: A Level 1 Service Desk Agent is the first point of contact for users seeking any assistance and support within an organization. This role involves providing excellent customer service...

  • IT Service Desk, L1 Agent

    2 days ago

    Pune, Maharashtra, India Optimas Solutions Full time

    **Job Title**:**Level 1 Service Desk Agent**: Department: IT Service Desk Location: Pune, India or Monterrey, Mexico Reports To: Service Desk Lead or Manager Job Summary: A Level 1 Service Desk Agent is the first point of contact for users seeking any assistance and support within an organization. This role involves providing excellent customer service...

  • Customer Service Agent

    1 week ago

    Kharadi, Pune, Maharashtra, India Cogneesol Pvt Ltd Full time

    **Job Title**: Associate - Customer Service **Location**: Pune **Department**: Customer Service **Job Summary**: Key Responsibilities: 1**. Operational Management**: - Supervise daily operations of the customer service team, ensuring adherence to policies, procedures, and performance standards. - Resolve product or service problems by clarifying the...

  • L1 Helpdesk Service Agent

    2 weeks ago

    Pune, India UDYOG HR SOLUTIONS (OPC) PVT. LTD. Full time

    Job Title : L1 Helpdesk Service Agent Roles and Responsibilities Excellent verbal & written communication skills in Arabic Language to connect with Internal & External Customers. - Should be efficient in handling L1 service desk & call support activities in Arabic Language for Airports/ Airlines - Have understanding of troubleshooting, setting up Outlook...