L1 Helpdesk Service Agent

2 days ago

Pune, India UDYOG HR SOLUTIONS (OPC) PVT. LTD. Full time

Job Title : L1 Helpdesk Service Agent

Roles and Responsibilities

Excellent verbal & written communication skills in Arabic Language to connect with Internal &
External Customers.
- Should be efficient in handling L1 service desk & call support activities in Arabic Language for

Airports/ Airlines
- Have understanding of troubleshooting, setting up Outlook accounts and related issues, running

Patch updates, disk and memory space errors, configuration knowledge, S/W installations,

updating, MS office suite, Firewall related, Antivirus related, password resets, installing apps, etc.

Excellent Communication skills in Arabic Language
- Team player and contribute towards Team goals
- Should be able to work in a high-pressure environment
- Flexible to work with roster offs & shifts

**Job Types**: Full-time, Permanent

**Salary**: ₹216,002.85 - ₹611,094.99 per year

Schedule:

- Rotational shift

**Experience**:

- total work: 4 years (preferred)

Ability to Commute:

- Pune, Maharashtra (required)

Ability to Relocate:

- Pune, Maharashtra: Relocate before starting work (required)

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