Service desk

7 days ago

Pune, India Peoplefy Infosolutions Private Limited Full time

Job Description

We have an opening for Service desk role for Pune Location with one of our top Global Clients.

Job description :

Mandatory Skill sets :

Much have experience in ticket management/service request/L1 incident management.

- Should have experience in windows troubleshooting via call/tickets
- Must have troubleshooting experience in Active directory, LAN, DNS, & basic windows application tools.
- Must have experience in any ticketing tools (SNOW, HP ALM, JIRA, BMC Remedy, Cisco Citrix)
- Should have experience in escalation management & should know how to route a service request to different depts. (e.g. if a L1 ticket is not resolved how to route it to L2)

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