L1 Support Executive

2 days ago

Pune, Maharashtra, India Sanglob Business Services Private Limited Full time ₹ 2,20,000 - ₹ 4,00,000 per year

L1 Support Executive

Location:

Pune – Willingness to travel as required

Experience:

Minimum 1 year in L1 Support, preferably in Banking / Financial Services / KPO environment

Employment Type: Full-Time

Immediate Joiners Preferred

Male Candidates Preferred

Key Responsibilities:

  • Provide Level 1 technical and functional support to clients/end-users for fintech or banking software applications.
  • Act as the first point of contact for support queries, ensuring timely logging, categorization, and resolution or escalation of issues.
  • Monitor, track, and respond to incoming tickets and calls using helpdesk or ticketing tools (e.g., Jira, Freshdesk, ServiceNow).
  • Coordinate with internal departments to ensure quick resolution and client satisfaction.
  • Assist in user onboarding, basic application training, and documentation as required.
  • Conduct regular follow-ups with clients and update ticket statuses accurately.
  • Travel to client sites for on-ground support, training, or deployments as needed.

Key Requirements:

  • Minimum 1 year of experience in an L1 support or client servicing role in the Fintech / Banking / KPO sector.
  • Strong understanding of financial systems, banking processes, or fintech platforms.
  • Excellent communication skills – both verbal and written (English mandatory).
  • Strong interpersonal skills with a client-first attitude.
  • Ability to handle basic troubleshooting (software/application-related).
  • Willingness to travel frequently to client locations (local/interstate).
  • Good problem-solving skills and attention to detail.

Preferred Skills:

  • Exposure to ticketing systems, CRM tools, or service desk operations.
  • Familiarity with KPO operations, banking processes, or NBFC/fintech workflows.
  • Ability to work in a fast-paced, deadline-driven environment.

Education:

  • Graduate in IT / Finance / Commerce or related fields.
  • Additional certifications in banking/finance/IT support will be an advantage.

Additional Notes:

  • Immediate joiners will be given priority.
  • This role requires an onsite presence and travel as per business requirements.

Job Type: Full-time

Pay: ₹220, ₹400,000.00 per year

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • Are you an immediate joiner?
  • Required good communication skills?
  • Are you ready to travel?
  • What is your current CTC?
  • What is your expected CTC?

Work Location: In person

  • L1 Support

    4 weeks ago

    Pune, Maharashtra, India RadarSoft Technologies Full time

    Job DescriptionCompany DescriptionAt RadarSoft Technologies, we&aposre your innovation partners, not just IT experts. We specialize in crafting cutting-edge solutions that drive growth, enhance efficiency, and optimize technology for our clients. Our team is dedicated to making technology work for you, ensuring that it adds value and helps in achieving your...

  • L1 Support

    4 days ago

    Pune, Maharashtra, India RadarSoft Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionAt RadarSoft Technologies, we're your innovation partners, not just IT experts. We specialize in crafting cutting-edge solutions that drive growth, enhance efficiency, and optimize technology for our clients. Our team is dedicated to making technology work for you, ensuring that it adds value and helps in achieving your business goals.Role...

  • L1/L2 Support Specialist

    2 days ago

    Pune, Maharashtra, India VAK Consulting LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Provide L1/L2 support for business users and technical teams.Monitor and troubleshoot issues related to Vertafore applications (AMS360, ImageRight, NetRate).Work closely with internal stakeholders to resolve business and operational challenges.Analyze system performance, identify bottlenecks, and recommend improvements.Respond to incidents, service requests,...

  • L1 Support Engineer

    2 days ago

    Pune, Maharashtra, India Flynaut Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About Flynaut LLCFlynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With...

  • L1 Technical Support

    1 week ago

    Pune, Maharashtra, India Openview Technologies Pvt Ltd Full time ₹ 60,000 - ₹ 1,00,000 per year

    We Are Hiring – L1 Engineer (Technical & Desktop Support) This is an opportunity for motivated IT professionals who are serious about building a career in Technical Support & Desktop Support. We are looking for candidates with the right skills, dedication, and eagerness to grow with us. Location: Pune Experience: 6 months – 2 years Salary: ₹6,000 –...

  • IT Networking L1 Support Engineer

    4 days ago

    Pune, Maharashtra, India Programmers Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role:IT Networking L1 Support EngineerEmployment:Full TimeExperience:5 To 10 YearsSalary:Not DisclosedLocation:PuneProgrammers.IO is currently looking to hire IT Networking L1 support Engineer on IT Networking, LAN, WAN, Router, Troubleshooting Technology. If you think you are a good fit and willing to work from Pune location.Please apply with you resume or...

  • M365 Support Engineer L1

    1 week ago

    Pune, Maharashtra, India AlifCloud IT Consulting Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: M365 Technical Support Engineer L1Location: NIBM Pune, IndiaJob Type: Full-TimeWork Type: Fully OnsiteCompensation: As per market standardsKey Skills: Microsoft 365, Office, Intune, Entra ID, Defender for Office, Endpoint SecurityJob Description:We are seeking a passionate and skilled M365 L1 Support Engineer to join our team. As a Level 1 Support...

  • L1 Microsoft 365

    4 days ago

    Pune, Maharashtra, India Flynaut Infotech Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the RoleFlynaut is looking for enthusiastic and customer-focused L1 Support Engineers to provide first-line technical support for Microsoft 365 services and desktop environments with good communication skills. This role involves troubleshooting, resolving IT issues, and ensuring a smooth end-user experience across our organization and knowledge of...

  • Technical Support L1 Engineer

    3 days ago

    Pune, Maharashtra, India Openview Technologies Pvt Ltd Full time ₹ 5,000 - ₹ 15,000 per year

    We Are Hiring–L1 Engineer (Technical & Desktop Support) This is an opportunity for motivated IT professionals who are serious about building a career in Technical Support & Desktop Support. We are looking for candidates with the right skills, dedication, and eagerness to grow with us.Location: Chakan PuneExperience: 6 months - 2 years OnlySalary: ₹5,000...

  • L1 Enquiry Support

    3 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time

    Company DescriptionNIQ is the world s leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach With a holistic retail read and the most comprehensive consumer...