L1 Support Executive

23 hours ago

Pune, India Sanglob Business Services Private Limited Full time

L1 Support Executive

Location:

Pune – Willingness to travel as required

Experience:

Minimum 1 year in L1 Support, preferably in Banking / Financial Services / KPO environment

Employment Type: Full-Time
Immediate Joiners Preferred
Male Candidates Preferred

Key Responsibilities:

  • Provide Level 1 technical and functional support to clients/end-users for fintech or banking software applications.
  • Act as the first point of contact for support queries, ensuring timely logging, categorization, and resolution or escalation of issues.
  • Monitor, track, and respond to incoming tickets and calls using helpdesk or ticketing tools (e.g., Jira, Freshdesk, ServiceNow).
  • Coordinate with internal departments to ensure quick resolution and client satisfaction.
  • Assist in user onboarding, basic application training, and documentation as required.
  • Conduct regular follow-ups with clients and update ticket statuses accurately.
  • Travel to client sites for on-ground support, training, or deployments as needed.

Key Requirements:

  • Minimum 1 year of experience in an L1 support or client servicing role in the Fintech / Banking / KPO sector.
  • Strong understanding of financial systems, banking processes, or fintech platforms.
  • Excellent communication skills – both verbal and written (English mandatory).
  • Strong interpersonal skills with a client-first attitude.
  • Ability to handle basic troubleshooting (software/application-related).
  • Willingness to travel frequently to client locations (local/interstate).
  • Good problem-solving skills and attention to detail.

Preferred Skills:

  • Exposure to ticketing systems, CRM tools, or service desk operations.
  • Familiarity with KPO operations, banking processes, or NBFC/fintech workflows.
  • Ability to work in a fast-paced, deadline-driven environment.

Education:

  • Graduate in IT / Finance / Commerce or related fields.
  • Additional certifications in banking/finance/IT support will be an advantage.

Additional Notes:

  • Immediate joiners will be given priority.
  • This role requires an onsite presence and travel as per business requirements.

Job Type: Full-time

Pay: ₹220, ₹400,000.00 per year

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • Are you an immediate joiner?
  • Required good communication skills?
  • Are you ready to travel?
  • What is your current CTC?
  • What is your expected CTC?

Work Location: In person

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