Customer Service Executive

3 days ago

Nariman Point Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Address customer queries and provide accurate information regarding products, services, or policies.
- Build rapport with customers and maintain a positive attitude during interactions.
- **Problem Solving**:

- Resolve customer complaints effectively and efficiently within defined timelines.
- Escalate complex issues to relevant departments while ensuring timely follow-up.
- Identify and suggest process improvements to enhance customer experience.
- **Record Keeping**:

- Maintain detailed records of customer interactions in the CRM system.
- Update customer profiles, order details, and service issues accurately.
- **Team Collaboration**:

- Coordinate with internal teams such as sales, logistics, and technical support to address customer concerns.
- Share customer feedback with the management to improve service quality.
- **Upselling and Cross-Selling (if applicable)**:

- Identify opportunities to promote additional products or services.
- Inform customers about ongoing promotions, discounts, or new offerings.
- **Compliance**:

- Adhere to company policies and procedures, including data protection and confidentiality.
- Meet performance metrics such as response time, customer satisfaction scores, and resolution rates.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 5 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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