Customer Service Representative

3 days ago

Nariman Point Mumbai Maharashtra, India HR Tacticians Full time

Customer Service Executive - E-commerce

Location: Fort

Work Schedule: Monday to Friday (10:30 AM - 6:30 PM) from the office, Saturday Work from Home

Experience: Minimum 1 year in customer service or a similar role

Industry: E-commerce

Job Overview:
Key Responsibilities:
Handle inbound and outbound customer calls professionally and resolve queries efficiently.

Provide order updates, assist with returns/exchanges, and resolve complaints.

Maintain accurate customer records and update CRM software.

Coordinate with internal teams (logistics, operations, etc.) to ensure smooth resolutions.

Ensure excellent customer experience and maintain brand reputation.

**Requirements**:
Minimum 1 year of experience in customer service (preferably in e-commerce).

Excellent verbal and written communication skills.

Proficiency in using CRM software and Microsoft Office.

Ability to handle high call volumes while maintaining professionalism.

Strong problem-solving skills and a customer-first attitude.

Perks & Benefits:
Hybrid work model (Saturday WFH).

Supportive team environment.

Growth opportunities within the brand.

Company
- The Black Box Co.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Application Question(s):

- What is Your Current salary and Expected Salary?
- Are you Comfortable travelling to Churchgate, Fort?

**Experience**:

- Customer Care in E commerce: 1 year (required)

**Language**:

- Good English (preferred)

Work Location: In person

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