Inside Sales Executive

3 days ago


Nariman Point Mumbai, India Nonagon Executive Research Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Key Responsibilities:*

- *Customer Queries and Resolution:*

- Respond to and resolve customer inquiries via phone, email, and chat

- Provide accurate and timely solutions to customer issues

- *Delivery Issues:*

- Handle customer complaints related to delivery

- Coordinate with logistics team to resolve issues

- *Liaison with Hub Supervisor:*

- Collaborate with hub supervisors to resolve customer issues

- Ensure seamless communication and issue resolution

- *Inbound and Outbound Calls:*

- Handle inbound customer care calls

- Make outbound calls to customers for issue resolution, retention, and cross-selling

- *Low Credit Balance and Wallet Refill:*

- Identify customers with low credit balances

- Proactively reach out to customers to facilitate wallet refills

- *Retention:*

- Identify churn risks and attempt to retain customers

- Offer personalized solutions to retain customers

- *Cross-Selling:*

- Identify opportunities to cross-sell SKUs to existing customers

- Promote relevant products and services to customers



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