Inside Sales Executive
3 days ago
Key Responsibilities:*
- *Customer Queries and Resolution:*
- Respond to and resolve customer inquiries via phone, email, and chat
- Provide accurate and timely solutions to customer issues
- *Delivery Issues:*
- Handle customer complaints related to delivery
- Coordinate with logistics team to resolve issues
- *Liaison with Hub Supervisor:*
- Collaborate with hub supervisors to resolve customer issues
- Ensure seamless communication and issue resolution
- *Inbound and Outbound Calls:*
- Handle inbound customer care calls
- Make outbound calls to customers for issue resolution, retention, and cross-selling
- *Low Credit Balance and Wallet Refill:*
- Identify customers with low credit balances
- Proactively reach out to customers to facilitate wallet refills
- *Retention:*
- Identify churn risks and attempt to retain customers
- Offer personalized solutions to retain customers
- *Cross-Selling:*
- Identify opportunities to cross-sell SKUs to existing customers
- Promote relevant products and services to customers
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