Customer Relationship Executive

3 days ago

Nariman Point Mumbai Maharashtra, India TEFT Technology Private Limited Full time

responsibilities for this position include:
Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer serviceEnsure that a full understanding of the client's needs are obtained and used as a key driver to the matching of carersEnsure matching of carers to clients to match the needs of the client and arrangement of introductionsUnderstand and deliver your KPI's and SLA's specificsEnsure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlinedMaximise on every opportunity ensuring the client/carer receives outstanding serviceEnsure all system records are up to date and accuratePartner with the Worldwide Customer Experience leadership team to set the Executive and Customer Relations strategyManage teams of customer escalation specialists in Austin, TX and Galway, IrelandGet escalated customers back into their games fast with 90+ rated customer satisfaction

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9148216782

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