Customer Support Executive

3 days ago

Nariman Point Mumbai Maharashtra, India Ensowebworks Pvt Ltd Full time

Position: Customer Support Executive

Location: Mumbai [Hybrid]

Experience Level: 1-3 years

Employment Type: Full-time

Job Summary:
Key Responsibilities:
Provide troubleshooting assistance for Android, iOS, and Windows platforms, including app installations, updates, and general mobile app issues.

Diagnose and resolve technical issues related to mobile apps and basic device functionality.

Ensure smooth communication and guide customers through the problem-solving process.

Log and track customer support issues and maintain detailed documentation of customer interactions.

Collaborate with internal teams (technical, product, etc.) to ensure resolution of complex customer issues.

Assist in testing app functionalities and provide feedback for improvements.

Ensure customer satisfaction and provide professional, friendly support.

Escalate unresolved issues to the appropriate internal teams or management when necessary.

**Requirements**:
1-3 years of experience in customer support, preferably in a mobile app environment.

Basic knowledge of Android, iOS, and Windows platforms.

Excellent communication skills in English (both written and verbal).

Strong problem-solving skills and ability to troubleshoot technical issues effectively.

Familiarity with how software systems and mobile apps work.

Ability to manage time effectively, multitask, and prioritize tasks.

A positive attitude with a focus on customer satisfaction.

Preferred Qualifications:
Experience using help desk software and remote support tools.

Knowledge of CRM systems and customer support management tools.

Basic technical understanding of mobile app development is a plus.

Why Join Us?

A dynamic work environment with opportunities for career growth.

Opportunity to work with an innovative company providing social networking platform.

If you are a tech-savvy individual with a passion for customer service, we would love to hear from you

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 9920311290
Application Deadline: 04/11/2024
Expected Start Date: 04/11/2024

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