Sales Trainer

**About IntouchCX**

IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

**About the Job**

**As Sales Trainer, You Will**
- Assess sales team training needs and design training programs to meet those needs
- Develop training materials, including presentations, handouts, and other training aids
- Deliver training programs in a clear and effective manner
- Provide coaching and feedback to sales team members to improve their performance
- Collaborate with sales managers to monitor the effectiveness of training programs and adjust as necessary
- Develop and maintain relationships with key stakeholders across the organization
- Stay current on industry trends and best practices in sales training
- Continuously evaluate the effectiveness of training programs and make recommendations for improvement
- Collaborate with other departments to ensure consistency and alignment of sales training initiatives
- Deliver exceptional sales training & content creation
- Ensure policies and procedures are followed in all trainings
- Comply with all client operating policies and procedures as well as the company’s Zero Tolerance Policy with regard to information safeguards, ethics and harassment
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
- Learn and retain a thorough working knowledge of all existing and new processes and procedures
- Achieve assigned Key Performance Indicators - e.g. Throughput, FPA, etc
- Attend Team Meetings/additional training sessions as scheduled
- Performs other duties related to the role as assigned

**Requirements**:
**As Sales Trainer, You Have**
- Bachelor’s degree in Business, Marketing, Communications or related field
- Minimum 2 years experience in training for a sales program/industry
- Proven experience as a Sales Trainer or similar role
- Experience in designing and delivering sales training programs
- Strong knowledge of sales techniques and strategies
- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
- The ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the client’s specific needs
- The ability to work in a fast-paced, hectic, changing environment
- The ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- The ability to operate a phone system and/or personal computer
- The ability to adhere to all organizational policies and procedures
- Open availability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- The ability to perform basic mathematical functions
- Effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- The ability to work independently and as part of a team
- The ability to assess training needs and develop effective training programs
- Excellent presentation, communication, and interpersonal skills

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