
Survey Agent
5 days ago
**Job Title**: Survey Agent - Outbound
**Department**: Market Research / Call Center / Customer Experience
**Reports To**: Survey Team Lead / Campaign Manager
**Key Responsibilities**:
- **Conduct Outbound Calls**:
- Initiate outbound calls to targeted individuals or businesses based on campaign data.
- Follow scripted or semi-structured questionnaires to collect accurate responses.
- **Data Collection & Entry**:
- Record survey responses accurately into internal databases or survey tools.
- Ensure completeness and clarity of data for analysis.
- **Maintain Call Quality**:
- Follow quality guidelines, tone, and etiquette during calls.
- Handle objections or refusals respectfully and professionally.
- **Achieve Daily/Weekly Targets**:
- Meet assigned quotas for completed surveys or successful calls.
- Optimize call time and minimize idle periods.
- **Feedback & Reporting**:
- Report on call issues, data inconsistencies, or campaign challenges to supervisors.
- Suggest improvements based on caller experience.
- **Compliance & Confidentiality**:
- Adhere to company policies, data protection laws (e.g., GDPR), and confidentiality requirements.
- Avoid any attempt to influence or bias responses.
Pay: ₹8,687.62 - ₹32,016.74 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- Fixed shift
- Monday to Friday
- Night shift
- Rotational shift
- UK shift
- US shift
- Weekend availability
Supplemental Pay:
- Shift allowance
Work Location: In person
Application Deadline: 20/05/2025
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