Customer Care Executive Female

1 week ago

Kovilpalayam Coimbatore Tamil Nadu, India Modern dairy machines(Machines manufacturing industry) Full time

Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.
- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
- Analyzing and reporting customer data to devise new strategies or update the existing ones
- Making appointments that fit into the schedule of the client and the customer.
- Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
- Assisting them if they are facing a problem and troubleshooting it.
- Ensuring the customer has a positive experience with the company.
- Fostering a healthy relationship between the client and the customer.

**Job Types**: Full-time, Permanent

**Salary**: From ₹14,000.00 per month

Schedule:

- Day shift
- Evening shift
- Weekend only

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

Work Location: In person

**Speak with the employer**

+91 7806931010

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