Customer Success Internship

1 week ago

Pune Maharashtra, India Outmarch Full time

Job Summary
Outmarch is a fast-growing retail startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re specifically looking for a Customer Success Intern who will roll up their sleeves and lead a team from inside the trenches.

Objectives of this Role:

- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
- Maintain and develop customer success strategies and best practices, as well as customer support content.
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learning.
- Maintain existing customer success metrics and data as directed.

Responsibilities**:Owns the overall relationship with customers.**
- Builds relationships with customers to become a trusted advisor, oversee adoption of Outmarch products and services, and continually promote best practices.
- Accelerate the contract renewal process and ensure customer satisfaction.
- Manage customer onboarding process.
- Own the quality of product and provide feedback to the development team.
- Build test plans to ensure product test coverage.
- Help troubleshoot product issues.
- Create and update Customer Success Playbooks.
- Actively monitor implementation success, identify areas for improvement, and strategize with leadership and cross functional teams advocating for the customer.
- Accurately maintain a forecast of renewals and a dashboard of customer status.
- Resolve conflicts and provide solutions to customers promptly.
- Assist in driving cross-departmental resolution handling to prevent larger issues.
- Collaborates with sales staff to ensure growth attainment and increased footprint.
- Work with marketing and sales staff to gather data elements for sales enablement content.

Qualifications:

- Bachelor’s degree
- Prior experience in renewals, account management, customer success, or another client-facing role in a software company, preferably Software as a Service (SaaS)'
- Strong oral and written communication skills.
- Strong leadership skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions.
- Prior experience communicating and strategizing with stakeholder level primary contacts.
- Must be comfortable working in a fast-growing startup SaaS environment.
- Experience working with cross-functional teams (e.g. Sales, Engineering, Marketing, Services)
- Strong attention to detail and time management

Why you should apply**:A great team-oriented environment.**
- **The freedom to be creative and make a difference.**:

- As a key member of the team, you will directly help shape the future of retail solutions.
- You will be surrounded by passionate entrepreneurs who have lots of experience in solving real-world problems We’re a small, tight-knit team doing big things.
- We value the curiosity to learn more, and the ability to solve hard problems. We reward innovation, creativity, initiative, and teamwork

**Job Types**: Full-time, Internship

**Salary**: Up to ₹10,000.00 per month

Schedule:

- Day shift

Work Location: Remote

  • Customer Success Internship

    2 days ago

    Pune, Maharashtra, India Outmarch Full time

    Job Summary Outmarch is a fast-growing retail startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re specifically looking for a Customer Success Intern who will roll up their sleeves and lead a team from inside the trenches. Objectives of this Role: - Own overall relationship with assigned...

  • Customer Success Internship

    2 weeks ago

    Pune, India Outmarch Full time

    Selected intern's day-to-day responsibilities include: Owning overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction Establishing a trusted and strategic advisor relationship to help drive the continued value of our products...

  • Customer Success Internship

    1 week ago

    Powai, Mumbai, Maharashtra, India LineupX Full time

    **About LineupX** LineupX is an advanced AI-Powered SaaS platform designed for ed-tech companies, revolutionizing their placement processes. Our platform helps high-growth ed-tech companies and Training and Placement organizations streamline their placement workflow and connect with thousands of potential employers. Recognized as a high-potential startup by...

  • Customer Success Intern

    2 weeks ago

    Pune, India Zipy Full time

    We are looking for an enthusiastic intern who enjoys customer-facing roles to join our Customer Success team. This internship will give you hands-on experience in supporting customers, solving real-world challenges, and ensuring a seamless customer experience in a fast-paced startup environment. Responsibilities Respond to customer support queries with...

  • Customer Success Intern

    2 days ago

    Pune, Maharashtra, India Zipy Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We are looking for an enthusiastic intern who enjoys customer-facing roles to join our Customer Success team. This internship will give you hands-on experience in supporting customers, solving real-world challenges, and ensuring a seamless customer experience in a fast-paced startup environment.ResponsibilitiesRespond to customer support queries with empathy...

  • Customer Success Associate

    6 days ago

    Pune, Maharashtra, India SalarySe Full time

    Are you passionate about building strong client relationships and ensuring exceptional customer experiences? SalarySe is looking for a Key Account Manager to join our team. This role requires working directly from the client's location, ensuring seamless support and engagement. **What You'll Do**: - Manage and nurture key client relationships - Travel to...

  • Customer Success Intern

    2 weeks ago

    Pune, Maharashtra, India Imocha Full time ₹ 3,50,000 - ₹ 6,50,000 per year

    Department: Customer Success Team Duration: 1 year Paid Internship (with potential full-time opportunity based on performance) About the Role: We are looking for passionate and energetic interns to join our Customer Success team. You will work closely with our customers, internal teams, and leadership to ensure a seamless experience for our clients while...

  • Customer Success Intern

    2 weeks ago

    Pune, India Imocha Full time

    Department: Customer Success Team Duration: 1 year Paid Internship (with potential full-time opportunity based on performance) About the Role: We are looking for passionate and energetic interns to join our Customer Success team. You will work closely with our customers, internal teams, and leadership to ensure a seamless experience for our clients...

  • Customer Success Executive

    1 week ago

    Chinchwad, Pune, Maharashtra, India Varroc Connect Pvt. Ltd. Full time

    Purpose of the role. The purpose of Customer Success/ inside sales executive is to ensure customers achieve their desired outcomes while using a company's product or service. It focuses on building strong relationships, driving product adoption, and maximizing customer value to enhance retention, satisfaction, and long-term business growth. Key...

  • Customer Success Intern

    15 hours ago

    Powai, Mumbai, Maharashtra, India LineupX Full time

    **About LineupX** LineupX is an advanced AI-Powered SaaS platform designed for ed-tech companies, revolutionizing their placement processes. Our platform helps high-growth ed-tech companies and Training and Placement organizations streamline their placement workflow and connect with thousands of potential employers. Recognized as a high-potential startup by...