Trainee - Customer Success

1 week ago


Mahalunge Ingale Pune Maharashtra, India Kylas Technologies Full time

**Designation: Trainee - Customer Success**

**Department: Customer Success**

**Duration: 6 Months + PPO based on performance**

**Educational Qualification: B Tech / BSc.IT / BE (Computer Science)**

**Location: Pune (Work from office)**

**About Kylas**:
**Responsibilities**:

- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Develop service procedures, policies, and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor, and develop customer service agents focused on solving client's problems
- Control resources and utilize assets to achieve qualitative and quantitative targets

**Requirements**:

- Excellent knowledge of management methods and techniques
- Working knowledge of customer service software, databases, and tools
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Floor Management knowledge to handle teams providing customer service.

**Job Types**: Full-time, Permanent, Internship
Contract length: 6 months

Pay: From ₹10,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person



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