Trainee - Customer Success
1 week ago
**Designation: Trainee - Customer Success**
**Department: Customer Success**
**Duration: 6 Months + PPO based on performance**
**Educational Qualification: B Tech / BSc.IT / BE (Computer Science)**
**Location: Pune (Work from office)**
**About Kylas**:
**Responsibilities**:
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Develop service procedures, policies, and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor, and develop customer service agents focused on solving client's problems
- Control resources and utilize assets to achieve qualitative and quantitative targets
**Requirements**:
- Excellent knowledge of management methods and techniques
- Working knowledge of customer service software, databases, and tools
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Floor Management knowledge to handle teams providing customer service.
**Job Types**: Full-time, Permanent, Internship
Contract length: 6 months
Pay: From ₹10,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Work Location: In person
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