Customer Support Executive

1 week ago

Noida Uttar Pradesh, India Sky Education Group Full time

**About Us**:
**Sky Education Group** is a leading EdTech platform dedicated to providing students with the best guidance and assistance for enrolling in **UG & PG degree programs** from top universities. Our mission is to help students make informed decisions about their academic and career paths.

**Key Responsibilities**:
**Customer Interaction**
- Assist customers with queries related to products/services, processes, or issues.
- Provide accurate information and appropriate solutions in a timely manner.

**Issue Resolution**
- Record and escalate complex issues to the relevant department.
- Follow up with customers to ensure their concerns are resolved satisfactorily.

**Documentation & Reporting**
- Maintain detailed logs of customer interactions in the CRM system.
- Generate daily/weekly reports on common issues and customer feedback.

**Process Improvement**
- Identify recurring concerns and suggest improvements in support procedures.
- Collaborate with other teams to ensure a consistent and seamless customer experience.

**Required Skills & Qualifications**:
✔ **Education**: Graduate in any discipline (preferred: Communications, Business, or Customer Service).
✔ **Experience**:0 to 1 year** in customer service/support (freshers with strong communication skills are welcome).
✔ **Communication Skills**: Excellent verbal and written skills in English and Hindi.
✔ **Soft Skills**: Empathy, patience, problem-solving ability, and a positive attitude.

**Perks & Benefits**:

- Competitive salary and incentive structure.
- Career growth opportunities with learning and development support.
- Employee recognition and rewards.
- Friendly and inclusive work culture.

**Job Type**: Full-time
**Schedule**: Fixed shift (weekend availability may be required)

**How to Apply?**
- Contact us at +91-9289062707 for more details.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time

Schedule:

- Fixed shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus

Application Question(s):

- What is you expected salary in hand per month?

**Language**:

- English (required)

**Location**:

- Noida, Uttar Pradesh (required)

Work Location: In person

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