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Customer Excellence Executive

2 weeks ago

Bengaluru Karnataka, India Bione Full time

**Job Overview**:
The Customer Excellence role is critical to ensuring customers receive outstanding service at every interaction. This position focuses on enhancing customer satisfaction, resolving issues effectively, and driving continuous improvement in the customer journey.

**Key Responsibilities**:

- **Customer Support & Advocacy**:

- Serve as the primary point of contact for customer inquiries, complaints, and feedback, ensuring timely and professional responses.
- Act as a customer advocate, understanding and addressing their needs, challenges, and pain points.
- **Process Improvement**:

- Analyze customer interactions and feedback to identify trends and areas for improvement in customer service processes.
- Collaborate with internal teams to implement solutions that enhance the customer experience.
- **Performance Tracking**:

- Monitor key performance indicators (KPIs) related to customer satisfaction, such as customer retention rates.
- Prepare and present regular reports on customer feedback and service performance.
- **Team Collaboration**:

- Work closely with sales, marketing, and product teams to ensure a seamless customer journey.
- Provide training and guidance to staff to maintain high service standards.
- **Escalation Management**:

- Proactively manage and resolve escalated customer issues, ensuring satisfactory outcomes while balancing company policies.

**Qualifications**:

- Bachelor's degree in Business Administration, Customer Service, or a related field (preferred).
- years of experience in a customer service, customer success, or client relations role.
- Strong communication and interpersonal skills, with the ability to build rapport and maintain relationships.
- Proficiency in customer relationship management (CRM) software and support tools.
- Analytical mindset with problem-solving skills and a focus on continuous improvement.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

**What We Offer**:

- Opportunities for career growth and professional development.
- A collaborative and supportive work environment.
- The chance to make a meaningful impact on customer experiences.

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift
- Fixed shift

**Experience**:

- total work: 1 year (required)

Work Location: In person