Customer Support Associate

4 days ago

Kochi Kerala, India 33 Holdings Global Full time

To promptly respond to the calls and resolving the Query as per the need
- Develop objectives for the call center’s day-to-day activities.
- Maintaining the Call log, responses, abandoned calls, agent’s responses, number of call attended.
- Work effectively and perform annually or on an at-need basis.
- Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant etc.
- Organize and maintain forms and office stationery required for front desk activities
- Ensure all standard protocols set by organization are maintained
- Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times
- Organizing and maintaining patient records, consent forms, payment forms, etc.
- Drive Online Appointments and promote marketing campaigns as directed, Adhere strictly to zero tolerance policy as framed by the management
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.

**Freshers can also apply, salary will be 15K- 25K per month based on the experience**

**You can also reach**

**Rafi - +91 8157994347**

**Please walk to the below address for an interview between 11 Am to 5 P.m**

**With your updated CV**

**49/195 A2 First Floor, Raghavan Pillai Memorial Building, Punnakkal, Elamakkara, Kochi, Kerala 682026**

**Language**:

- English

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)
- Overnight Shift (preferred)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you familiar with CRM

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

  • Customer Support Associate

    6 days ago

    Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full time

    Designation : Customer Support Associate Location : Kochi, Kerala Educational qualification : Graduate Experience : Both Freshers and Experienced can apply Freshers preferable Experience in Domestic process is also considered Shift : Rotational Shift and Rotational Week offs 5 days of working Salary : 15K to 23K Basic technical skills will be an...

  • Customer Support Associate

    2 weeks ago

    Kochi, Kerala, India AJ Associates Full time

    Job Title*: Telecalling Executive *Location*: Kochi, Kerala *Salary*: ₹15,000 - ₹18,000 per month *Experience*: 1 to 2 years Requirements* - 1 to 2 years of experience in telecalling, telesales, or customer service. - Excellent communication skills in English and Malayalam. - Ability to work independently and handle pressure. - Basic computer...

  • Customer Support Associate

    2 weeks ago

    Kochi, Kerala, India 33 Holdings Global Full time

    Promptly respond to incoming calls and resolve customer queries as per established procedures. - Develop daily objectives for the call center operations to meet service level agreements. - Maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics. - Provide accurate information on products, services, procedures, and...

  • Customer Support Associate

    2 days ago

    Kochi, Kerala, India 33 Holdings Global Full time

    Promptly respond to incoming calls and resolve customer queries as per established procedures. - Develop daily objectives for the call center operations to meet service level agreements. - Maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics. - Provide accurate information on products, services, procedures, and...

  • Customer Support Associate(Female)

    12 hours ago

    Kochi, India Affable Management Services Full time

    Position : Customer Support Associate Location : Muvattupuzha Roles & Responsibilities: - Handling Social Media, Instagram, Facebook etc. - Promote online sales through social Media Experience : 1 Year relevant experience in social media handling Gender : Female Qualification : Any Graduate Salary : 10000 Per Month Accommodation fee will be paid by...

  • Customer Support Associate

    12 hours ago

    Kochi, Kerala, India Daddybin Full time

    We are looking for an enthusiastic Customer Relation Manager to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective tele sales representative must be an excellent communicator and have superior people skills. They must be comfortable...

  • Cloud Support Associate Trainee

    1 week ago

    Kochi, Kerala, India F9 INFOTECH IT SOLUTIONS PVT LTD Full time

    **Company description** Established in 2021, F9 welcomes you to a fusion of technology products and services. We partner with wide range of global partners and renowned brands to provide first class products and service to our valuable customers. We are engaged in providing Hospitality software solutions & Various IT Solutions to small, medium and...

  • Customer Support

    1 week ago

    Kochi, Kerala, India Zeak us Solution Full time

    **Customer Support** **Location**: Kochi **Experience**: 2-3 years **Salary**: ₹20,000 - ₹25,000 per month **Gender**: Male/Female **Key Responsibilities**: - Resolve customer complaints and provide effective solutions. - Maintain accurate records of customer interactions. - Ensure customer satisfaction through quality service and timely resolution. -...

  • Customer Support

    12 hours ago

    Kochi, Kerala, India Ark Power Controls Pvt. Ltd. Full time

    **Job Title: Customer Support** **Reports To: Assistant Manager - Key Accounts** **Location**:Palarivattom, Ernakulam** **Experience**: Minimum 2 years in customer support, order coordination, or a related role. **Qualification**: Any Graduate **Company Overview** **ARK Motion**, is a vibrant leader in **motion control technology**. Specializing in the...

  • Customer Service Associate

    1 week ago

    Kochi, India Dtale Modern Full time

    **Customer Support Associate** **Job Summary**: Dtale Modern is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Associate. **Key Responsibilities**: Provide accurate information about our products, services, and policies to customers Assist customers in placing orders, tracking shipments, and processing...