Reservations Executive

3 days ago

Nettoor Kochi Kerala, India Gleesire Holidays ( bookmytrip) Full time

**Job Summary**:
Key Responsibilities:
**Reservations**:
1. Manage reservations for individual and group bookings.

2. Process bookings, modifications, and cancellations.

3. Ensure accuracy and attention to detail in reservation records.

**Customer Service**:
2. Respond to customer inquiries and resolve issues promptly.

3. Offer personalized recommendations and upselling/cross-selling.

**Communication**:
1. Coordinate with operations teams to ensure smooth execution.

2. Communicate reservation details to relevant departments.

3. Maintain open communication with guests and internal stakeholders.

**Administrative Tasks**:
1. Maintain accurate records and databases.

2. Generate reports and perform data analysis.

3. Assist with special projects as needed.

**Requirements**:
**Education**:

- High school diploma or equivalent.
- Hospitality or tourism certification (desirable).

**Experience**:

- 2 years of experience in reservations or customer service.
- Knowledge of hospitality software (PMS, CRS, etc.).

**Skills**:

- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability to work under pressure and meet deadlines.
- Proficient in MS Office and hospitality software.

**Personal Attributes**:

- Friendly and approachable demeanor.
- Problem-solving and conflict resolution skills.
- Ability to work independently and as part of a team.

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

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