Helpdesk Coordinator

About CompanyDixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT...

JD - Support - 24 by 7 Qual-Any Graduate Job location-Ghansoli **Ticket Management**: Monitor, prioritize, and assign incoming support requests using the organization's ticketing system to ensure timely resolution. **Team Coordination**: Lead and schedule helpdesk staff, ensuring adequate coverage and prompt response to user inquiries. **Technical...

**Key Responsibilities** - Act as the first point of contact for IT-related issues and service requests. - Assign calls/tickets to the appropriate support team members based on priority and expertise. - Monitor and track calls to ensure resolution within agreed SLAs. - Coordinate with internal IT teams and vendors to resolve incidents and service requests. -...

We are seeking a highly organized and customer-focused individual to join our IT Infra team as an IT Helpdesk Coordinator. As the IT Helpdesk Coordinator, you will be responsible for providing technical support and ensuring efficient resolution of IT-related issues for our organization. Your role will involve coordinating helpdesk activities, managing user...

Helpdesk shall also be responsible for prioritization of the calls as per the severity levels. Helpdesk shall generate end of the day report of calls (Open/ SLA Breached / Closed). Re-investigate and resolve the reopening of tickets. Notifying Customer with call ticket and update on who is attending and when (currently the automated ticketing system takes...

Urgent opening for Helpdesk Coordinator with our leading client in Mumbai Experience required - 2years min Location - BKC (mumbai) Education Criteria - B.tech/B.sc/BCA or diploma(3yrs) Thanks & Regards Varsha Easwaran 9869816404 **Job Type**: Permanent **Salary**: From ₹20,000.00 per month **Benefits**: - Health insurance - Provident...

Helpdesk shall also be responsible for prioritization of the calls as per the severity levels. Helpdesk shall generate end of the day report of calls (Open/ SLA Breached / Closed). Re-investigate and resolve the reopening of tickets. Notifying Customer with call ticket and update on who is attending and when (currently the automated ticketing system takes...

The Compliance Helpdesk Executive will act as the first point of contact for employees and clients regarding compliance -related queries. The role involves providing timely resolutions, coordinating with internal teams, maintaining accurate records, visiting the PF office when required, and ensuring adherence to compliance standards and...

Helpdesk and Service desk Management i Status report of raised/pending/closed concerns by the users (daily) ii Report about concern escalations, their status (daily) iii List of service ITSM service engineers along iv with their resume (always updated - to be shared whenever required) v Notification about change in service engineers (in advance) vi...

**Helpdesk Executive - Powai** **Job ID** - 193700 **Posted** - 18-Dec-2024 **Service line** - GWS Segment **Role type** - Full-time **Areas of Interest** Facilities Management **Location(s)** Mumbai - Maharashtra - India Please note the designation is “Helpdesk Executive” and He / She is responsible for managing and coordinating...