Helpdesk Coordinator for Tcs Nabard

**Key Responsibilities** - Act as the first point of contact for IT-related issues and service requests. - Assign calls/tickets to the appropriate support team members based on priority and expertise. - Monitor and track calls to ensure resolution within agreed SLAs. - Coordinate with internal IT teams and vendors to resolve incidents and service requests. -...

Helpdesk shall also be responsible for prioritization of the calls as per the severity levels. Helpdesk shall generate end of the day report of calls (Open/ SLA Breached / Closed). Re-investigate and resolve the reopening of tickets. Notifying Customer with call ticket and update on who is attending and when (currently the automated ticketing system takes...

JD - Support - 24 by 7 Qual-Any Graduate Job location-Ghansoli **Ticket Management**: Monitor, prioritize, and assign incoming support requests using the organization's ticketing system to ensure timely resolution. **Team Coordination**: Lead and schedule helpdesk staff, ensuring adequate coverage and prompt response to user inquiries. **Technical...

Hiring for CMM5 Level OrgProvide technical support and assistance to end-users for hardware and software issues.Install, configure, and maintain desktop systems, including operating systems and applications.. Troubleshoot Required Candidate profileDesignation: Helpdesk coordinatorLocation:Lower Parel Qualification:Graduate

About CompanyDixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT...

Urgent opening for Helpdesk Coordinator with our leading client in Mumbai Experience required - 2years min Location - BKC (mumbai) Education Criteria - B.tech/B.sc/BCA or diploma(3yrs) Thanks & Regards Varsha Easwaran 9869816404 **Job Type**: Permanent **Salary**: From ₹20,000.00 per month **Benefits**: - Health insurance - Provident...

The Compliance Helpdesk Executive will act as the first point of contact for employees and clients regarding compliance -related queries. The role involves providing timely resolutions, coordinating with internal teams, maintaining accurate records, visiting the PF office when required, and ensuring adherence to compliance standards and...

Education - B. Com Graduate - Experience - 4 to 7 years - Managing of Employee Helpdesk (both ticket system & IVR system) & ensuring continual improvement in the support. - Responsible for development of Helpdesk Associates and ensure that they are cross trained across all functions/queues. - Ensure the Resolution of Queries/Requests/Complaints with...

**Helpdesk Executive - Powai** **Job ID** - 193700 **Posted** - 18-Dec-2024 **Service line** - GWS Segment **Role type** - Full-time **Areas of Interest** Facilities Management **Location(s)** Mumbai - Maharashtra - India Please note the designation is “Helpdesk Executive” and He / She is responsible for managing and coordinating...

The requirement is with a Digital Health Client in Mumbai **Responsibilities**: - Maintain an inventory of all IT assets as per ISO format. - Manage requests received from HR. - Raise request with LIT and get Laptop / MAC configured. - Coordinate with pride-helpdesk for iPad enrolment and configure iPad. - Coordinate with logistic team to dispatch asset...