Customer Support Associate

4 days ago

Gautam Budh Nagar, India ixamBee Full time

**ixamBee hiring on behalf of iEnergiser**

**About us**:
A conglomerate of some of the most sought-after solutions in the digital landscape, we are a global provider of an array of tech solutions that can help you reimagine the scope of your business. Keeping in mind the big picture, we thrive on digitally transforming businesses through a comprehensive suite of Customer Management and Custom Content Development Services, helping you to reap increased profits through cost-effective, value-rich customer contacts and transformation solutions.

**Job Description for a Customer Support Role. - Domestic Process**

**Process Name - Airtel - Black RM**

**Responsibilities**:

- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Establishing a positive rapport with all clients and customers via phone.
- Interacting with customers to ensure they have a desirable and shareable experience.

**Requirements**:

- Graduate with 1 year voice experience.
- Communication and thought process has to be good.
- Excellent communication skills.
- Fluent in English
- Must be comfortable working from the office.
- Need Immediate Joiners

**Shift Timings - 5 days working - Male - 6 am - 12 am (any 9 (nine) hours shift) - Rotational Shift**

**Female - 6 am - 8 pm (any 9 (nine) hours shift) - Rotational Shift**

**Job Location : Noida - A - 37, Gate No - 01, Sector - 60, Noida - 201301**

**Job Type: Full Time**

**Pay**:Rs 25,000 to Rs 29,000 CTC per month**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹29,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Application Deadline: 20/12/2024

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