Customer Support Representative

4 days ago

Gautam Budh Nagar, India ixamBee Full time

ixamBee hiring on behalf of iEnergiser

**About us**:
A conglomerate of some of the most sought-after solutions in the digital landscape, we are a global provider of an array of tech-solutions that can help you reimagine the scope of your business. Keeping in mind the big picture, we thrive on digitally transforming businesses through a comprehensive suite of Customer Management and Custom Content Development Services, helping you to reap increased profits through cost-effective, value-rich customer contacts and transformation solutions.

Job Description for a Customer Support Role - International Process

**Process Name** - Travel Club India

**Responsibilities**
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support,
- Establishing a positive rapport with all clients and customers via phone.
- Interacting with customers to ensure they have a desirable and shareable experience.

**Requirements**:

- Graduate with 1 year voice experience in Travel Process
- Communication and thought process has to be good.
- Excellent communication skills.
- Must be fluent in English
- Must be comfortable working from the office.

**Shift Timings** - 5 days working - Male - 6 am - 12 am (any 9 (nine) hours shift)
Female - 6 am - 8 pm (any 9 (nine) hours shift)

**Job Location**: Noida - A - 37, Gate No - 01, Sector - 60, Noida - 201301

**Job Type**: Full Time

**Pay**:Rs. 40,000 CTC per month

**Job Types**: Full-time, Permanent

Pay: Up to ₹40,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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