Customer Service Representative

3 days ago

Gautam Budh Nagar, India Gamemano Pvt .LTD Full time

Job Title: Customer Service Executive

Job Location:Noida Sector 62

Job Summary:
Our company is seeking a highly motivated and enthusiastic Customer Service

Job Responsibilities:
2 Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions and alternatives.

3 Keep accurate records of customer interactions and transactions.

4 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

5 Build sustainable relationships and trust with customers through open and interactive communication.

6 Provide feedback on the efficiency of the customer service process and identify areas for improvement.

7 Participate in training sessions to improve knowledge of products and services offered by the company.

Qualifications:
1 Proven customer support experience or experience as a customer service representative.

2 Excellent communication skills, both verbal and written in English.

3 Strong phone contact handling skills and active listening.

4 Ability to multitask, prioritize and manage time effectively.

5 Ability to work well in a team environment.

6 Bachelor's Degree.

If you are passionate about providing exceptional customer service and are looking to join a dynamic team, please submit your resume.

**Salary**: ₹180,000.00 - ₹350,000.00 per year

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Night shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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