Customer Service Associate

5 days ago

Gautam Budh Nagar, India Hiringbox Full time

_**Roles & Responsibilities**_
- Understanding the products and services provided by the company.
- Preparing company policies and procedures.
- Developing training lessons with service delivery systems.
- Managing a team of Customer Support Representatives.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of individual representatives.
- Maintaining records of each phone call for future reference.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company’s knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company’s rules and regulations.
- **Requirements & Perks**_
- _Excellent communication skills_
- _Graduation Mandatory_
- _Immediate joiner require_
- _Day shift for female's and Rotational shift for male's_
- _4k Travel Allowances_
- _3.5k incentives_

**Job Type**: Permanent

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (required)

Ability to Commute:

- Gautam Buddha Nagar, Uttar Pradesh (preferred)

Ability to Relocate:

- Gautam Buddha Nagar, Uttar Pradesh: Relocate before starting work (preferred)

**Speak with the employer**
+91 7300016003

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