Customer Support Executive

2 weeks ago

Gautam Budh Nagar, India Speed Global Solutions Full time

Job Title: Customer Support Executive (Night Shift)

**Company**: Speed Global Solutions
**Shift**: Night Shift (5 working days (8PM TO 5AM), Saturday and Sunday Fixed Off)

**Typing Speed-** 35WPM
**Location**: H169, Sec.63 Noida (201301)

**Salary: 28K to 38K in hand**

**Key Responsibilities**:

- **Customer Assistance**: Assist passengers with flight bookings, cancellations, changes, and inquiries related to travel arrangements via phone support.
- **Problem Resolution**: Address and resolve customer complaints, issues, and service disruptions in a timely, courteous, and professional manner, ensuring customer satisfaction.
- **Flight Information**: Provide accurate and up-to-date information regarding flight schedules, delays, cancellations, and gate changes.
- **Travel Policies**: Explain Delta’s policies on baggage, ticketing, refunds, seat reservations, and travel documentation to customers clearly.
- **Support in Crisis Situations**: Provide assistance during emergencies, weather disruptions, and other operational challenges, offering the best possible solutions for passengers.
- **Collaborate with Teams**: Work closely with other departments like Reservations, Baggage, and Operations to resolve complex customer issues effectively.
- **Documentation**: Accurately record customer interactions and issues in the system, maintaining comprehensive case files and following up as needed.
- **Customer Feedback**: Gather customer feedback to improve service quality and provide insights to the management team on recurring issues or areas for improvement.
- **Continuous Learning**: Stay updated with Delta’s latest services, policies, and promotions to offer passengers the most relevant and accurate information.

**Requirements**:

- **Experience**: 0-2 years of customer service experience, preferably in the travel or airline industry.
- **Communication Skills**: Excellent written and verbal communication skills, with a clear and friendly tone when interacting with passengers.
- **Problem-Solving Abilities**: Strong analytical and problem-solving skills, able to handle complex issues effectively and professionally.
- **Customer-Focused**: Strong passion for delivering exceptional customer service and enhancing the passenger experience.
- **Technology Proficiency**: Comfortable using CRM software, online booking tools, and other airline-specific systems.
- **Adaptability**: Ability to handle high-pressure situations and adapt to changing work conditions, especially in a fast-paced airline environment.
- **Multitasking**: Ability to manage multiple customer interactions simultaneously and stay organized under pressure.
- **Flexibility**: Willingness to work flexible hours, including evenings, weekends, and holidays.

**Preferred Qualifications**:

- Experience in the airline or travel industry.
- Bilingual skills are a plus.
- Familiarity with Delta Airlines' services, products, and systems.
- Graduation is Mandatory

**Benefits**:

- Competitive salary
- Cab Facility for both (Male and Female)
- One-time meal

Pay: ₹28,000.00 - ₹38,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Food provided

Schedule:

- Night shift
- US shift
- Weekend availability

Work Location: In person

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