Customer Service Representative

1 day ago


Thiruvananthapuram, India MYDESIGNATION ONLINE CLOTHING LLP Full time

MYDESIGNATION, the leading youngster brand is now hiring customer service representatives to join our team. You will have to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Salary**: 15,000 to 25,000 K, based on your experience and skill

**Major Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer calls/chats.
- Acknowledging/resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with the team and concerned departments as necessary.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience in customer service will be an added advantage.
- Strong telephone etiquette.
- Excellent communication skills.
- Ability to manage multiple tasks at once.
- Ability to adapt to different personalities.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Day shift

Supplemental pay types:

- Bonus pay
- Performance bonus

Travel requirement:

- No travel

Ability to commute/relocate:

- Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Customer service (preferred)
- Health insurance



  • Thiruvananthapuram, India MYDESIGNATION ONLINE CLOTHING LLP Full time

    MYDESIGNATION, the leading youngster brand is now hiring customer service representatives to join our team. You will have to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when...


  • Ulloor, Thiruvananthapuram, Kerala, India LEELA HR SOLUTIONS Full time

    Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service...


  • Thiruvananthapuram, India MYDESIGNATION ONLINE CLOTHING LLP Full time

    MYDESIGNATION, the leading youngster brand is now hiring customer service representatives(Non Voice process) to join our team. You will have to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to...


  • Thiruvananthapuram, India Pheonix eduworld Full time

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. We are looking for a qualified Customer...


  • Thiruvananthapuram, Kerala, India NEW YORK CHICKEN Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    We're seeking an experienced Customer Care Representative to build and maintain strong relationships with key customers, drive business growth, and ensure maximum customer satisfaction. As a Customer Care Representative, you'll be responsible for identifying opportunities to expand our customer base, resolving customer issues, and improving overall customer...


  • Thiruvananthapuram, India Infoblox Full time

    It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of _Inc_. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently...


  • Thiruvananthapuram, India LA TRAVLIN HOLIDAYS Full time

    A field sales representative job description involves directly selling a company's products or services to clients at their locations within a designated territory, which includes identifying new sales opportunities, building client relationships, conducting product presentations and demonstrations, negotiating deals, achieving sales targets, and providing...


  • Thiruvananthapuram, Kerala, India LA TRAVLIN HOLIDAYS Full time ₹ 1,68,000 - ₹ 2,40,000 per year

    A field sales representative job description involves directly selling a company's products or services to clients at their locations within a designated territory, which includes identifying new sales opportunities, building client relationships, conducting product presentations and demonstrations, negotiating deals, achieving sales targets, and providing...

  • Service Advisor

    4 days ago


    Thiruvananthapuram, Kerala, India Derik Tata Service Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsibilities:* Coordinate with service team on repairs* Maintain customer database* Manage insurance renewals process* Ensure timely communication with customers


  • Thiruvananthapuram, India Infoblox Full time

    It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple,...