
Customer Service Representative/scheduler
4 days ago
**Customer Service Executive Responsibilities**
- Supervising a team of customer support professionals.
- Monitoring the entire customer service process.
- Resolving customer issues brought to your attention.
- Creating procedures and policies for effective customer service.
- Planning how to train customer support professionals.
- Standardizing the customer service delivery of an organization.
- Tracking the work of every customer service representative in the team.
- Performing quality assurance surveys with customers.
- Conveying customers’ feedback to the team.
- Fixing appointments according to the convenience of clients and customers.
- Interacting with customers to determine whether they have a desirable and shareable experience.
- Helping every customer service professional improve.
- Possessing the knowledge and ability to improve customer service of the organization.
- Creating a pleasant work environment for customer service professionals.
**Customer Service Executive Requirements**
- A bachelor’s degree in administration or a related field.
- A minimum of 3 years of experience as a customer service representative.
- Superior written and oral communication skills.
- Leadership skills to guide and improve a team.
- Data entry and basic computer skills.
- Knowledge about customer relationship management systems.
- Knowledge about the best mediation and conflict resolution tactics.
- Ability to empathize with customers.
- Utmost patience while dealing with angry and agitated customers.
- Ability to respect every customer.
- Fast and efficient problem-solving skills.
**Job Types**: Full-time, Regular / Permanent, Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Language**:
- English (required)
Work Location: In person
-
Customer Service Representative
4 days ago
Thiruvananthapuram, India AZAD GROUP OF HOTELS Full timeTitle: Customer Service Representative Job Location: Trivandrum Timing: 10 am to 10 pm Experience: 1 to 2 years in Customer Care (Food Industry) **Salary**: Rs.15,200 + food and accommodation with statutory benefits **Customer Service Representative Responsibilities**: - Excellent communication, impeccable spelling, and grammar. - Comfortable with...
-
Customer Service Representative
6 days ago
Thiruvananthapuram, India MYDESIGNATION ONLINE CLOTHING LLP Full timeMYDESIGNATION, the leading youngster brand is now hiring customer service representatives to join our team. You will have to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when...
-
Customer Service Representative
4 days ago
Thiruvananthapuram, India MYDESIGNATION ONLINE CLOTHING LLP Full timeMYDESIGNATION, the leading youngster brand is now hiring customer service representatives to join our team. You will have to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when...
-
Customer Service Executive
7 days ago
Thiruvananthapuram, India Pheonix eduworld Full timeHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. We are looking for a qualified Customer...
-
Customer Care Representative
7 days ago
Thiruvananthapuram, Kerala, India NEW YORK CHICKEN Full time ₹ 2,40,000 - ₹ 3,60,000 per yearWe're seeking an experienced Customer Care Representative to build and maintain strong relationships with key customers, drive business growth, and ensure maximum customer satisfaction. As a Customer Care Representative, you'll be responsible for identifying opportunities to expand our customer base, resolving customer issues, and improving overall customer...
-
Customer Service Representative
6 days ago
Thiruvananthapuram, India Infoblox Full timeIt’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of _Inc_. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently...
-
Customer Sales Representative
2 weeks ago
Thiruvananthapuram, India LA TRAVLIN HOLIDAYS Full timeA field sales representative job description involves directly selling a company's products or services to clients at their locations within a designated territory, which includes identifying new sales opportunities, building client relationships, conducting product presentations and demonstrations, negotiating deals, achieving sales targets, and providing...
-
Customer Sales Representative
5 days ago
Thiruvananthapuram, Kerala, India LA TRAVLIN HOLIDAYS Full time ₹ 1,68,000 - ₹ 2,40,000 per yearA field sales representative job description involves directly selling a company's products or services to clients at their locations within a designated territory, which includes identifying new sales opportunities, building client relationships, conducting product presentations and demonstrations, negotiating deals, achieving sales targets, and providing...
-
Customer Care Executive
1 week ago
Thiruvananthapuram, India ARMSON HOMES Full timeWe are looking for a qualified Customer Care Executive to manage a team of representatives who will offer excellent customer service. **Responsibilities**: To create policies and procedures and oversee the customer service provided by the team. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with...
-
Customer Service Representative
2 weeks ago
Thumba, Thiruvananthapuram, Kerala, India Hyve Sports Pvt Ltd Full timeLooking for professional with 2-3 years experience in managing customers and inbound sales - Resolving customer complaints quickly and efficiently. - Help customer to order - Handle enquires - Handle Social Media Chats Qualification - Any Degree - BPO Experience would be an advantage - Good Communication - Problem Solver **Salary**: ₹15,000.00 -...