Front Line Supervisor

2 days ago

Baramunda Bhubaneswar Orissa, India Rohan Autoriders Full time

**Key Responsibilities**:
**Job Card Management**:

- Create and manage job cards for all incoming vehicles, ensuring accuracy and completeness of customer and vehicle details.
- Track job card progress to ensure timely updates and closures.

**Preventive Maintenance Parts Selling**:

- Identify and promote preventive maintenance parts to customers during service consultations.
- Provide detailed explanations of benefits to improve customer understanding and trust.

**Joyrides**:

- Conduct and oversee pre-delivery joyrides to ensure all repairs and maintenance tasks meet quality standards.
- Document any additional issues observed during joyrides and communicate them promptly.

**Engine Oil Management**:

- Monitor and ensure proper usage of engine oil for all service activities.
- Maintain inventory and replenish stock as required.

**Customer Experience Index (CEI) Oversight**:

- Uphold CEI standards by ensuring superior customer interactions at all service touchpoints.
- Address and resolve customer queries or complaints promptly to enhance satisfaction.

**Workshop SOP Compliance**:

- Ensure all tasks are performed in alignment with the company’s Standard Operating Procedures (SOPs).
- Regularly update team members on SOP changes or improvements.

**Quality Assurance**:

- Conduct final inspections of serviced vehicles to guarantee adherence to quality benchmarks.
- Collaborate with technicians to resolve any detected issues before vehicle delivery.

**Team Coordination**:

- Work closely with technicians, service advisors, and other team members to streamline workshop operations.
- Facilitate effective communication between departments to ensure seamless workflow.

**Reporting and Documentation**:

- Maintain detailed records of all workshop activities, including service reports and parts usage.
- Generate periodic performance and inventory reports for managerial review.

**Skills & Qualifications**:

- Proven experience in automobile workshop operations, preferably in two-wheeler servicing.
- Strong communication and interpersonal skills to interact effectively with customers and team members.
- Knowledge of preventive maintenance and vehicle diagnostics.
- Proficiency in using service management software and tools.
- Ability to manage time and resources efficiently in a fast-paced environment.

This job description serves as a framework; responsibilities may be adjusted based on operational needs.

**Job Types**: Full-time, Permanent

Pay: ₹9,650.73 - ₹11,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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