House Keeping Supervisor

**About The Hotel**:The Divan, the ideal destination for business travelers and families seeking a blend of comfort and sophistication. Our boutique hotel offers 30 beautifully designed, air-conditioned rooms that provide a serene retreat with modern conveniences. Every detail, from luxurious furnishings to advanced amenities, is thoughtfully curated to ensure a productive and relaxing stay. At The Divan, we are dedicated to delivering exceptional hospitality. Our attentive staff ensures personalized service, creating a seamless and memorable experience. Enjoy prompt and friendly room service in an inviting atmosphere that feels like home. Delight your palate at our multi-cuisine restaurant, where a carefully curated menu offers an array of exquisite dishes served with flair. Choose The Divan for your next visit and experience the perfect harmony of elegance, comfort, and impeccable service.

**Job Title: Housekeeping Supervisor - Hotel Industry**

**Location: Divan Hotel, Nayapalli**

**, Permanent**

**Job Summary**:
**Key Responsibilities**:
**Supervision & Staff Management**:

- Supervise and lead the housekeeping team, including room attendants, housemen, and laundry staff, ensuring efficient operation and high-quality standards.
- Assign daily tasks to housekeeping staff and ensure completion within the allocated time frame.
- Provide guidance, training, and performance feedback to the housekeeping team to ensure consistent service quality and adherence to procedures.
- Conduct regular inspections of guest rooms, corridors, public areas, and back-of-house areas to ensure cleanliness and maintenance standards are met.

**Guest Room & Public Area Cleanliness**:

- Ensure guest rooms are cleaned and maintained to the highest standards of cleanliness, presentation, and comfort.
- Monitor public areas such as lobbies, corridors, restrooms, and other hotel facilities to ensure they are kept clean and presentable at all times.
- Address and resolve guest complaints related to housekeeping services promptly and professionally, ensuring guest satisfaction.

**Inventory & Supply Management**:

- Monitor inventory levels of cleaning supplies, linens, guest amenities, and other housekeeping products, and ensure reordering is done in a timely manner.
- Ensure that housekeeping staff are using supplies and equipment efficiently to avoid waste and reduce costs.
- Maintain proper stock levels and organize storage areas for easy access.

**Training & Development**:

- Train new housekeeping staff on hotel policies, cleaning procedures, safety standards, and guest service expectations.
- Provide ongoing training to staff on effective cleaning techniques, safety measures, and proper use of cleaning chemicals and equipment.
- Conduct regular team meetings to review departmental goals, safety protocols, and any updates or changes in procedures.

**Health, Safety & Hygiene**:

- Ensure compliance with hotel policies, local regulations, and industry standards for cleanliness, safety, and hygiene.
- Oversee the use of cleaning chemicals and equipment, ensuring staff is properly trained in handling and storage.
- Ensure that all areas are cleaned according to health and safety regulations and maintain high standards of sanitation.

**Coordination with Other Departments**:

- Coordinate with the front office, maintenance, and other hotel departments to ensure rooms are cleaned and ready for check-in according to schedule.
- Communicate with the front desk to address any guest requests or issues related to housekeeping.
- Report any maintenance issues in guest rooms or public areas to the maintenance department for prompt resolution.

**Administrative Tasks**:

- Maintain accurate records of housekeeping staff attendance, leave requests, and performance.
- Assist with the preparation of weekly schedules to ensure optimal staffing levels during peak and off-peak times.
- Assist in preparing reports related to departmental performance, inventory, and staff productivity.

**Qualifications & Requirements**:

- **Education**:

- High school diploma or equivalent required; a degree or certification in Hospitality Management is a plus.
- Experience:

- Minimum of 2-3 years of experience in housekeeping or a similar supervisory role in the hotel industry.
- Experience with hotel property management systems (PMS) and housekeeping management software is an advantage.
- Skills:

- Strong leadership and organizational skills, with the ability to motivate and manage a team.
- Excellent attention to detail and a strong commitment to maintaining cleanliness and hygiene standards.
- Good communication skills, both verbal and written.
- Ability to work under pressure, manage multiple tasks, and meet deadlines.
- Knowledge of cleaning products, equipment, and safety standards.
- Personal Attributes:

- Professional appearance and demeanour.
- Ability to work independently and as part of a team.
- A proactive, solutions-oriented approach to probl