Customer Support Executive

3 days ago

Bengaluru Karnataka, India Eka Care Full time

**Customer Support Executive**

Location : Bangalore

Working days : 6

Employment type : Full time,

**About Eka care**

Ekaa.care is a digitally enabled and connected healthcare ecosystem for better health outcomes.Founded by the co-founders of Goibibo and architects of Aarogya setu, Eka care is a Bangalore based health start up company which is building a technology platform by enabling everyone with tools to get better heal.

**Responsibilities**:
inquiries and resolving issues promptly and professionally.
- Understand and effectively communicate complex technical concepts to customers in a clear and concise manner.
- Collaborate with cross-functional teams to resolve customer issues, escalating concerns when necessary.
- Manage and prioritize multiple tasks, ensuring all customer interactions are documented and followed up in a timely manner.
- Identify and analyze customer needs to provide appropriate solutions and product

recommendations.
- Maintain up-to-date knowledge of our products and services, as well as industry trends and best practices.
- Strive for first-call resolution and high customer satisfaction rates.
- Provide feedback to the product and marketing teams based on customer interactions to enhance our products and services.
- Collaborate with team members to share knowledge and continuously improve customer

support processes.

**Qualifications**:

- Any field
- 1-3 years of proven experience in customer support, specifically in live chat and call support for B2B clients.
- Exceptional communication skills, both written and verbal.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to empathize with customers and provide personalised, solution-orientated support.
- Familiarity with CRM software and customer support tools.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Positive attitude, patience, and a willingness to assist customers to the best of your abilities.
- Team player with excellent interpersonal skills.

Pay: ₹400,000.00 - ₹500,000.00 per year

Application Question(s):

- What is your current CTC in Lacs per annum?
- What is your expected CTC in Lacs per annum?

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